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About skillspath
skillspath is a forward‑thinking leader in the education and digital content space, delivering high‑quality learning experiences to students across the United States. With a commitment to innovation, inclusivity, and continuous improvement, skillspath empowers its employees to grow professionally while making a meaningful impact on the lives of learners. Our remote‑first philosophy means that talent can thrive from any location, and we proudly support a diverse, collaborative, and flexible work environment.
Why This Role Matters
As a Proofreader & Customer Service Representative Specialist, you will be the guardian of skillspath’s brand voice and the first point of contact for our valued customers. Your meticulous eye for detail will ensure that every piece of written material—whether a marketing brochure, an internal memo, or a website article—meets the highest standards of accuracy, consistency, and professionalism. Simultaneously, your customer‑service expertise will create positive, lasting impressions for students, parents, and partners who rely on skillspath for educational support.
Key Responsibilities
Proofreading & Editing
- Review and correct written and digital content for spelling, grammar, punctuation, syntax, usage, and brand voice.
- Proofread a wide variety of materials, including marketing collateral (brochures, flyers), internal documents, email communications, press releases, and website copy.
- Cross‑check references, dates, figures, and citations to guarantee factual accuracy and maintain source logs when required.
- Ensure consistency across campaigns, products, and brand guidelines, collaborating with writers, designers, and marketing managers.
- Provide constructive feedback during editorial meetings and contribute to the continuous improvement of editing workflows.
Customer Service & Support
- Respond promptly and courteously to inbound inquiries via email, chat, and phone, addressing questions about courses, enrollment, technical issues, and policy matters.
- Maintain a thorough understanding of skillspath’s offerings to deliver accurate information and guide customers toward appropriate solutions.
- Document interactions in the CRM system, ensuring that all communications are logged and follow‑up actions are tracked.
- Identify recurring customer concerns and relay insights to product and content teams for proactive enhancements.
- Assist in onboarding new students and provide ongoing support throughout their learning journey.
Process Improvement & Collaboration
- Analyze current proofreading and support processes, recommending tools, templates, or workflow adjustments that increase efficiency.
- Participate in cross‑functional team meetings, sharing observations that can refine content creation, quality assurance, and customer experience.
- Stay up‑to‑date with industry best practices, emerging style guides, and digital communication trends to keep skillspath at the cutting edge.
Essential Qualifications
- Education: Bachelor’s degree in English, Communications, Journalism, or a related field.
- Experience: Minimum of 2 years of professional proofreading, copyediting, or related editorial work; experience in a customer‑service environment is highly desirable.
- Technical Proficiency: Advanced knowledge of Microsoft Word, Google Workspace, and familiarity with track‑changes, proofreading symbols, and content‑management systems.
- Attention to Detail: Proven ability to spot even the most subtle errors while maintaining a fast turnaround time.
- Reading Speed: Ability to read and comprehend large volumes of text quickly without sacrificing accuracy.
- Communication Skills: Excellent written and verbal communication, with a friendly, professional tone that reflects skillspath’s brand values.
Preferred Qualifications & Additional Skills
- Certification in editing or proofreading (e.g., Certified Professional Proofreader, Editing Certificate).
- Experience with digital publishing platforms, HTML, or basic CSS.
- Familiarity with customer‑relationship management (CRM) tools such as Salesforce, HubSpot, or Zendesk.
- Multilingual abilities, especially in Spanish or French, to support a broader customer base.
- Demonstrated resourcefulness in researching and verifying data from diverse sources.
- Ability to manage multiple projects simultaneously, prioritize tasks, and adapt to shifting deadlines.
Core Competencies for Success
- Detail‑Oriented Mindset: A relentless focus on precision and consistency.
- Customer‑Centric Attitude: Empathy, patience, and a genuine desire to help others.
- Collaborative Spirit: Willingness to share knowledge, accept feedback, and work as part of a distributed team.
- Problem‑Solving Ability: Quick identification of issues and proactive resolution.
- Adaptability: Comfort with both day and night shift schedules, ensuring coverage for a national audience.
- Continuous Learning: Commitment to staying current with language trends, style guides, and customer‑service best practices.
Career Growth & Learning Opportunities
skillspath invests heavily in the professional development of its team members. In this role, you will have access to:
- Mentorship from senior editors and customer‑experience leaders.
- Online courses and certifications in advanced editing, technical writing, and customer‑service excellence.
- Opportunities to transition into specialized editorial roles, content strategy, or higher‑level customer‑service management.
- Cross‑departmental projects that broaden your skill set and increase visibility across the organization.
Work Environment & Culture
skillspath embraces a remote‑first culture that values flexibility, trust, and work‑life balance. Our team members enjoy:
- Fully remote work with a reliable home‑office stipend for equipment and internet.
- A supportive, inclusive community that celebrates diverse perspectives.
- Regular virtual team‑building events, wellness challenges, and recognition programs.
- Clear communication channels, including weekly all‑hands meetings and dedicated Slack communities.
Compensation, Perks, & Benefits
While exact salary ranges are competitive and commensurate with experience, skillspath offers a comprehensive benefits package that includes:
- Health, dental, and vision insurance with multiple plan options.
- Retirement savings plan with company matching contributions.
- Generous paid time off, including holidays, sick days, and personal days.
- Professional development budget for courses, conferences, and certifications.
- Employee assistance program (EAP) for mental‑health support.
- Performance‑based bonuses and recognition awards.
How to Apply
If you are passionate about perfecting language, delivering outstanding customer experiences, and thriving in a flexible remote setting, we want to hear from you. To join skillspath as a Proofreader & Customer Service Representative Specialist, please click the link below and submit your resume, a cover letter highlighting relevant experience, and a short writing sample that showcases your proofreading skills.
Apply Now – Start Your Journey with skillspath!
Closing Statement
At skillspath, every word matters, and every interaction counts. By joining our team, you become an integral part of a mission‑driven organization that values precision, empathy, and continuous growth. Take the next step in your career—apply today and help us shape the future of education, one flawless sentence at a time.
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