Note: The job is a remote job and is open to candidates in USA. Forgent Power Solutions (FPS) is a manufacturer of dry-type and liquid-filled transformers serving commercial, industrial, and utility markets. The Project Operations Analyst will lead PMO systems and process improvement initiatives, administer Salesforce and ERP processes, maintain project data integrity and compliance controls, and deliver KPI reporting and insights to improve delivery performance and customer experience.
Responsibilities
- Lead the PMO's internal improvement projects with IT, including Salesforce and ERP enhancements and new tool rollouts
- Define requirements, manage timelines, coordinate testing and go-live, and train users on new tools and processes
- Serve as the PMO's business administrator for Salesforce and primary contact for project and order data in the ERP, in partnership with IT
- Manage field, workflow, and user access changes in line with IT change management procedures
- Own tracking of change orders, requests for information (RFIs), and corrective action tickets from intake through closure
- Set and enforce data entry and documentation standards for PMO project records
- Audit Salesforce and ERP data for accuracy and completeness, and drive corrections with record owners
- Support SOX compliance for PMO processes, including change order approvals, billing milestones, and order and revenue data, in coordination with Finance and Internal Audit
- Maintain control documentation and audit evidence
- Own PMO KPI reporting and dashboards, including on-time delivery, change orders, RFI and corrective action aging, and backlog
- Prepare the monthly operating review report
- Analyze project and quality data to identify trends and root causes, and recommend actions that improve the overall customer experience
Skills
- Bachelor's degree in business, information systems, engineering, or an equivalent combination of education and experience
- 4+ years of experience in business systems, project operations, or business analysis
- Hands-on Salesforce administration experience
- Working Experience With An ERP System
- Experience leading technology or process improvement projects with IT
- Working knowledge of SOX or other internal controls
- Advanced Excel, PowerPoint, Power BI, and reporting skills
- Preferably in manufacturing
- NetSuite Preferred
- Salesforce Certified Administrator
- Experience with change order, RFI, and corrective action processes in manufacturing or capital equipment
- Experience with Power BI
Company Overview