Note: The job is a remote job and is open to candidates in USA. Vivant provides managed connectivity solutions, including internet, VoIP, managed networks, and security services. The Project Manager will lead Project Coordinators and oversee the end-to-end delivery of VoIP, ISP, and network projects while managing clients, vendors, timelines, risks, and service quality.
Responsibilities
- Lead and oversee a team of Project Coordinators responsible for customer implementations and project delivery
- Manage the full lifecycle of VoIP, ISP, and network deployments across multiple clients and locations
- Provide direction, coaching, and accountability to Project Coordinators to ensure projects stay on track and customer expectations are met
- Review project plans, timelines, milestones, and priorities, making adjustments as needed to ensure successful delivery
- Lead cross-functional coordination between Project Coordinators, field technicians, provisioning, engineering, support, accounting, and sales
- Build and maintain strong relationships with clients and key customer stakeholders throughout the project lifecycle
- Serve as an escalation point for complex customer concerns, project risks, and delivery issues
- Ensure Project Coordinators maintain proactive communication with customers and provide timely updates
- Oversee coordination with ISPs, hardware vendors, carriers, subcontractors, and third-party technical partners
- Ensure customer projects are delivered according to agreed timelines, requirements, and quality standards
- Monitor project health, identify risks and blockers, and ensure appropriate action is taken to keep projects moving forward
- Ensure smooth transitions from implementation and installation to billing, support, and ongoing account management
- Standardize and improve project delivery processes, documentation, and workflows
- Identify recurring issues and implement improvements to increase efficiency and customer satisfaction
- Provide regular updates to the Lead Project Manager and leadership on project status, team performance, risks, escalations, and KPIs
- Monitor project and team performance and provide coaching and feedback where needed
- Maintain accurate project documentation and ensure the team consistently updates PM, CRM, and business management systems such as Utiliko
- Communicate effectively with internal teams and stakeholders to ensure priorities and expectations remain aligned
Skills
- No People Management Experience: You have not previously managed, supervised, or directly led a team or direct reports
- Not Customer-Facing: You're looking for an internal coordination or administrative role rather than owning customer relationships, escalations, and project outcomes
- Not Project Management: Your experience is primarily administrative, task-based, or support-focused rather than managing projects from planning through completion
- Not a Team Leader: You're not comfortable providing direction, coaching, prioritization, and accountability to team members
- Not an Owner: You prefer detailed direction over taking initiative, making decisions, removing blockers, and driving projects and teams independently
- Not Vendor/Technical Coordination: You haven't coordinated vendors, carriers, subcontractors, or technical teams to deliver customer projects
- Not Telecom/IT Projects: Your experience has no connection to Telecom, ISP, MSP, IT Services, Networking, or Low Voltage environments
- 3+ years of project management experience
- Previous experience managing, supervising, or directly leading a team
- Experience managing multiple projects simultaneously from planning through completion
- 3+ years of customer-facing experience supporting U.S.-based clients
- 1+ year of experience in Telecom, ISP, MSP, IT Services, Networking, or Low Voltage environments
- Proven ability to coordinate vendors, carriers, subcontractors, and technical teams
- Strong leadership, organizational, problem-solving, and communication skills
- Strong ownership, follow-through, and ability to drive projects forward with minimal supervision
- Familiarity with networking concepts and technical service delivery
- Experience using project management, ticketing, CRM, and collaboration tools
- English Level: C1 required - **RESUME MUST BE IN ENGLISH**
Benefits
- Remote position
- Opportunity to grow within Vivant alongside high-performing leaders and teams
- Exceptional opportunity to lead a growing Project Coordination team and make a direct impact on customer delivery
- Work closely with customers, technical teams, vendors, and leadership across a variety of projects and environments
Company Overview