Note: The job is a remote job and is open to candidates in USA. Envision Technology Solutions is seeking an experienced Project Manager with strong Quick Service Restaurant (QSR) industry expertise. The role leads end-to-end technology, digital, operational, and business transformation projects across restaurant operations, platforms, digital channels, and customer experience, managing delivery, stakeholders, vendors, budgets, risks, governance, and adoption.
Responsibilities
- Own projects from initiation through implementation and closure, ensuring delivery within scope, timeline, and budget
- Work closely with business stakeholders, restaurant operations, IT, product, finance, supply chain, marketing, and external vendors
- Gather and document business requirements, define project scope, deliverables, milestones, and success criteria
- Develop and maintain detailed project plans, timelines, resource plans, RAID logs, and status reports
- Manage QSR technology and transformation initiatives such as:
- POS and restaurant management systems
- Online ordering and delivery platforms
- Mobile applications and loyalty programs
- Kiosks and self-service solutions
- Kitchen Display Systems (KDS)
- Payment and digital wallet integrations
- CRM and customer engagement platforms
- Inventory and supply-chain systems
- Menu management and pricing solutions
- Store opening, refurbishment, and technology rollout projects
- Coordinate pilot launches, UAT, rollout, training, and post-implementation support
- Identify project risks, dependencies, issues, and mitigation plans and ensure timely escalation
- Manage third-party vendors, system integrators, technology partners, and consultants
- Track project budgets, resources, procurement, and vendor deliverables
- Establish project governance and conduct regular steering committee and stakeholder meetings
- Ensure projects comply with organizational policies, security requirements, data privacy, and relevant QSR/food-service regulations
- Drive change management and adoption across restaurants and corporate teams
- Monitor project KPIs and prepare executive-level dashboards and presentations
- Conduct post-project reviews and implement lessons learned for future initiatives
Skills
- • Bachelor's degree in Business Administration, Technology, Engineering, Operations, or a related field
- • Proven experience managing cross-functional and technology-enabled projects
- • Strong understanding of QSR restaurant operations and the customer journey
- • Experience working with multiple stakeholders, vendors, and geographically distributed teams
- • Strong knowledge of project management methodologies such as Agile, Scrum, Waterfall, or hybrid approaches
- • Excellent skills in project planning, risk management, stakeholder management, and communication
- • 5–10 years of project management experience , preferably with experience in QSR, retail, hospitality, food & beverage, or consumer-facing businesses
- • PMP, PRINCE2, Scrum Master, or equivalent certification
- • Experience with POS, ERP, CRM, loyalty, digital ordering, delivery aggregators, payments, or restaurant technology platforms
- • Experience managing multi-store or nationwide technology rollouts
- • Experience with Agile product/project delivery
- • Strong understanding of APIs, system integrations, data flows, and enterprise applications
- • Experience with tools such as Jira, Confluence, MS Project, Smartsheet, or similar platforms
Company Overview
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