Note: The job is a remote job and is open to candidates in USA. KBW Financial Staffing & Recruiting is seeking a Project Manager for a contract opportunity supporting a healthcare technology organization. The role focuses on improving provider onboarding, operational workflows, training, and client implementation processes through documentation, process optimization, cross-functional collaboration, and project tracking.
Responsibilities
- Document, evaluate, and refine the team's current operating model and core workflows across multiple internal teams
- Map client implementation processes, identify gaps and inefficiencies, and recommend improvements as the client portfolio grows
- Support the provider engagement lifecycle, including Identify, Engage, Enable, and Sustain initiatives
- Develop and maintain playbooks, process documentation, SOPs, and workflow maps
- Build and document a RACI framework across the client lifecycle to clarify responsibilities, ownership, and handoffs between Delivery and Provider Success
- Partner cross-functionally with Commercial Strategy, Solution Architecture, Provider Success, Delivery, Onboarding, and Training teams
- Build strong relationships with managers, specialists, and other stakeholders to drive projects forward
- Facilitate communication across teams and ensure workflows and process improvements are completed and successfully adopted
- Track priorities, deliverables, and outstanding action items in a fast-paced and evolving environment
Skills
- 5+ years of experience in **project management, process improvement, healthcare operations, or a related field**
- Healthcare industry experience required
- Working knowledge of **provider workflows, health plan operations, or prior authorization**
- Demonstrated experience documenting and improving workflows, SOPs, process maps, and operational procedures
- Experience managing projects involving multiple stakeholders and cross-functional teams
- Strong ability to build relationships and influence stakeholders without direct authority
- Excellent written and verbal communication skills
- Highly organized with the ability to manage shifting priorities and multiple initiatives simultaneously
- Comfortable working independently in a fully remote environment
- Experience within **healthcare technology, SaaS, utilization management, or prior authorization**
- Background in **provider relations, provider network management, or credentialing**
- Experience supporting provider or client onboarding, training, engagement, or adoption programs
- Familiarity with **30/60/90-day onboarding or adoption frameworks**
- Change management experience
Benefits
- Fully remote contract opportunity
Company Overview