Note: The job is a remote job and is open to candidates in USA. Clario, a part of Thermo Fisher Scientific, is dedicated to advancing clinical research and helping bring innovative therapies to patients worldwide. The Project Manager, Digital Physiology role leads project management operations, develops high-performing teams, ensures quality and compliance, and drives customer satisfaction and process improvement.
Responsibilities
- Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines
- Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development
- Ensure appropriate onboarding, training, and documentation processes are completed and maintained
- Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs)
- Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting
- Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness
- Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution
- Lead hiring, onboarding, training, and performance management activities for Project Management team members
- Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution
- Develop and implement strategies to enhance customer service and streamline Project Management processes
- Ensure compliance with training requirements and documentation standards
- Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions
- Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows
- Participate in customer meetings and presentations alongside Business Development and Operations teams as required
- Perform additional responsibilities and special projects to support organizational objectives
Skills
- Bachelor's degree required
- Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry
- Demonstrated Project Management experience within a high-volume, fast-paced environment
- Proven ability to lead, develop, and scale high-performing teams
- Knowledge of the pharmaceutical drug development process
- Experience working within Software Development Life Cycle (SDLC) environments
- Strong understanding of project management methodologies, operational processes, and customer service principles
- Excellent organizational, interpersonal, communication, time management, and prioritization skills
- Ability to build effective partnerships and collaborate across multiple functions and leadership levels
- Strong analytical and problem-solving capabilities with a focus on continuous improvement
- Proficiency with Microsoft Office applications
- Willingness and ability to travel domestically and internationally, approximately 20% as business needs require
- Commitment to quality, customer satisfaction, operational excellence, and team development
- Master's degree preferred
- Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees
Benefits
- Competitive salary and annual performance incentive opportunities
- Comprehensive medical insurance coverage
- Life and disability insurance programs
- Employee assistance and well-being programs
- Professional development and career growth opportunities
Company Overview
Company H1B Sponsorship