Note: The job is a remote job and is open to candidates in USA. Above The Fray is a digital commerce and client services company that delivers custom software and ecommerce solutions. The Project Manager, Client Delivery serves as the hands-on operational lead for assigned accounts, managing client communication, project plans, budgets, staffing visibility, risks, decisions, and follow-through. The role coordinates cross-functional delivery teams and ensures projects remain organized, predictable, and financially healthy.
Responsibilities
- Serve as the primary operational contact for assigned clients
- Maintain awareness of client priorities, concerns, decisions, and commitments
- Respond promptly and ensure requests are acknowledged, assigned, and followed through
- Build trust through preparation, transparency, responsiveness, and consistency
- Participate in discovery sessions, planning meetings, business reviews, onsite engagements, and industry events as needed
- Communicate delivery risks, dependencies, budget constraints, and required tradeoffs clearly
- Track project financials, working hours, burn rates, milestones, forecasts, and team capacity
- Monitor account staffing allocations and analyze how resource levels affect project budgets and delivery
- Flag budget overages, underutilization, time-tracking errors, forecast variances, and scope risks for team review
- Work with finance, operations, and delivery leaders to investigate discrepancies and prepare clear explanations
- Support prioritization, downscoping, and change-management discussions when requested work exceeds available budget
- Provide concise reporting on budget position, forecast, staffing impact, and emerging financial risks
- Own project plans, milestones, dependencies, action items, and delivery calendars
- Maintain the backlog and sprint board in close partnership with technical and client leads, ensuring work is prioritized, sufficiently defined, assigned, and ready to move forward
- Coordinate with Technical Architects, squad leads, engineers, designers, QA, marketing specialists, and other contributors
- Ensure teams have the information, access, approvals, and client input required to complete their work
- Organize planning sessions, demos, backlog reviews, and other delivery meetings appropriate to the account
- Ensure each meeting results in clear decisions, action items, owners, deadlines, and documented follow-through
- Surface blockers and unresolved decisions before they affect delivery
- Maintain the project’s decisions, risks, commitments, action items, and delivery status, coordinating with technical leads on technical documentation
- Maintain ticket hygiene by ensuring all work is assigned through properly written tickets with clear scope, description, and acceptance criteria
Skills
- Approximately 3 to 5 years of project management, client delivery, account coordination, or related experience
- Experience in an agency, consultancy, software company, ecommerce business, or another client-service environment
- Experience coordinating digital, ecommerce, website, software, or technical projects
- Demonstrated responsibility for budgets, schedules, client communication, project reporting, or resource coordination
- Strong organizational skills and the ability to maintain awareness across several active accounts
- Comfort working with project financials, forecasts, staffing allocations, and delivery reporting
- Ability to turn conversations into clear decisions, actions, owners, and deadlines
- Strong client-facing written and verbal communication
- Ability to identify risks, gaps, and inconsistencies without waiting for someone else to raise them
- Experience working with distributed or international teams is helpful
- Familiarity with Jira, Confluence, Tempo, Slack, Google Workspace, and major ecommerce platforms is beneficial but not required
Benefits
- Remote, anywhere USA (midwest/east coast preferred)
- Leadership will have your back and fight for the success of both the ATF team and our clients
- Team celebrations and company events, including happy hours, potlucks, and company retreats
- International travel opportunities
- Unique opportunities for skill development and professional growth
- Support the environment that props us up
Company Overview