Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is recruiting for a contract Project Manager – BPO Sales Programs role. The position will lead BPO launches, develop partner-management frameworks and operating processes, coordinate cross-functional stakeholders and external partners, and oversee post-launch performance and continuous improvement.
Responsibilities
- Own end-to-end project plans for BPO launches and the Global Sales BPO COE, including project charters, timelines, action trackers, risk/issue logs, and decision registers
- Build and document the BPO onboarding and launch process where formal documentation does not currently exist
- Develop Partner Management Frameworks, playbooks, SOPs, and repeatable processes to support scalable BPO partnerships
- Track milestones, dependencies, risks, issues, and resource requirements across multiple workstreams
- Drive escalations and key go/no-go decisions ahead of launch deadlines
- Coordinate internal teams and external BPO partners to ensure readiness and successful execution
- Monitor post-launch performance during the 30-day ramp period and coordinate measurement with Data Science
- Support transition of launched BPO partners to steady-state vendor management
- Conduct retrospectives and incorporate lessons learned into future BPO processes and playbooks
- Establish centralized project tracking and status reporting for broader stakeholder visibility
- Build strong working relationships across Finance, Legal, Data Science, Sales Operations, Sales Leadership, Corporate Onboarding, Sales Technology, Vendor Management, and BPO partners
- Drive accountability and execution through influence rather than formal authority
- Facilitate alignment among senior stakeholders on project timelines, requirements, risks, and decisions
- Develop communication and engagement strategies to keep internal and external partners informed
- Create executive-ready status updates using tools such as Slack, Google Sheets, and presentation decks
- Represent Sales BPO Programs in cross-functional planning and execution
- Identify gaps in existing BPO processes and determine where documentation, standardization, or process improvements are needed
- Convert ad hoc processes into repeatable frameworks, SOPs, and playbooks
- Use lessons learned from BPO launches to continuously improve the Partner Management Framework and COE operating model
Skills
- Must Have: SalesForce experience
- 5+ years of Project Management, Program Management, or related project delivery experience
- Strong experience independently managing complex projects with multiple concurrent workstreams
- Demonstrated experience building processes, frameworks, documentation, playbooks, SOPs, or operating models from scratch
- Strong cross-functional stakeholder management and communication skills
- Ability to lead through influence and drive accountability without direct authority
- Comfortable working in ambiguous environments and creating structure where formal processes do not yet exist
- Strong organizational, analytical, problem-solving, and risk-management skills
- Experience managing aggressive timelines, dependencies, escalations, and project deliverables
- Working proficiency with project management and collaboration tools such as Jira, Confluence, Smartsheet, Slack, Excel, or Google Sheets
- Experience using AI tools such as ChatGPT, Claude, or Gemini to accelerate documentation, synthesis, reporting, and project management work
- BPO or outsourced sales/customer operations
- BPO vendor onboarding or launch
- Vendor/partner management
- Sales Operations or Sales Program Management
- Building a new program, department, PMO, or Center of Excellence
- Developing operating models, governance frameworks, or partner-management frameworks
- Executive-level reporting and stakeholder communications
- Budget/vendor cost management
- Risk, issue, and dependency management
- Cross-functional workshops and facilitation
- Experience working with BPO, outsourcing, vendors, agencies, partners, or third-party service providers strongly preferred
- PMP, Agile, or other project/change management certification preferred
Benefits
- Health insurance (medical, dental, vision)
- 401(k) plan
- Paid sick leave (depending on work location)
Company Overview
Company H1B Sponsorship