Note: The job is a remote job and is open to candidates in USA. ProSearch is a legal technology and eDiscovery company that helps clients achieve successful outcomes through problem-solving, industry expertise, and advisory services. The Senior Project Manager serves as an expert case consultant, overseeing complex eDiscovery matters, managing client relationships and project execution, advising on technical workflows and analytics, and mentoring project teams.
Responsibilities
- Provides end-to-end oversight of highly complex eDiscovery matters and serves as primary client point of contact
- Assists with junior Project Manager (PM) and Project Specialist (PS) communication
- Defines, communicates, implements, and monitors quality standards on all project deliverables
- Plans and manages internal and external project communications, ensuring effective exchange of the project information and deliverables
- Continuously monitors multiple projects to ensure deadlines and project requirements are met
- Supports and exceeds client, counsel, and stakeholder expectations
- Consistently and proactively communicates with clients and ProSearchers
- Escalates issues to the Engagement Manager (EM), Consulting Project Manager, client/counsel and other relevant ProSearchers, and proposes solutions to those issues
- Works with third party vendors to support client engagement and identify and propose ways to improve tool/workflow and understands pricing models
- Develops strong client relations through collaborative, expert consultative service
- Accountable for completing the tasks and projects by delivering on scope, schedule, and quality
- Comfortable using video conferencing to present, conduct training, as well as to collaborate and generate results when working remotely
- A complete understanding of client’s data and its importance
- Emphasis on the importance of production; everything a PM3 does leads to flawless production every time
- Expert understanding of Relativity or other litigation databases
- Expert understanding of team delivery and ProSearch's internal processes
- Provides expert and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Serves as expert on ProSearch’s tools and proprietary offerings
- Generates and distributes reporting metrics for processed requests on a regular basis with a high-level understanding of how metrics impact clients and ProSearch business
- Prepares reporting and key metrics for client
- Applies advanced analytics and predictive coding
- Works closely with PS’s and the linguistics team
- Stays up to date with industry best practices
- Responsible for supporting the application of advanced analytics and predictive coding technologies including data qualification, workflow design and management, and statistical reporting
- A Senior PM performs continuous training and mentoring of PMs and PSs
- Understanding and shaping how business decisions affect the client, the engagement team, and ProSearch
- Understanding team utilization and the profitability drivers of the business
- Demonstrating deep subject matter expertise and effective communication of the value of ProSearch’s style of project management
- Performing in a manner that accomplishes the team’s mission while effectively navigating the dynamics of interaction with their supervisors, peers, and subordinates
- Navigating complex social relationships and environments in a professionally productive manner
- A PM develops, supports, and manages relationships with internal teams
- Communication: Model courteous, clear, complete, and concise communication
- Conflict Resolution: Seeks to understand the perspective of other individuals and teams and works to solve conflict collaboratively; respectfully directs concerns to an individual before escalating elsewhere in the organization
Skills
- Bachelor's degree or equivalent experience
- Demonstrated understanding of the litigation lifecycle and EDRM
- Experience with eDiscovery software (processing & hosting)
- 5 plus years of client‐facing expert level project management experience at a consultancy, law firm, or service provider
- Strong customer service, follow‐up, and problem-solving skills
- Ability to communicate complex technical solutions to non-technical audiences and translate client requests to technical teams
- Ability to deliver in a fast-paced team environment
- Manages and prioritizes multiple projects
- Excellent written and verbal communication skills
- Excellent presentation skills
- Apositive attitude
- Knowing when and how toask for help
- Ability toestablish and maintain focus
- Advanced time management, planning and organization skills
- Ability towork extended hours as needed when client project loads increase
- Repetitive movement of hands and fingers-typing and/or writing
- Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading
- Occasional standing and walking
- Expert level Relativity experience preferred, Relativity Certified Administrator (RCA+) and other certifications are highly valued
Benefits
- This position is available as a hybrid role.
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