Note: The job is a remote job and is open to candidates in USA. Ceiba Healthcare is a healthcare technology company focused on clinical transformation and AI-enabled virtual care solutions. The Project Manager leads end-to-end deployment and lifecycle management of virtual care technologies, partnering with Clinical Leadership and internal teams on implementation, technical delivery, customer success, optimization, and renewals.
Responsibilities
- Own all technical aspects of deployment — planning, configuration, hardware installation, and software rollout — including onsite travel as needed
- Define project scope, deliverables, and timelines in partnership with Clinical Leadership and internal stakeholders
- Maintain continuity from signed contract through implementation by tracking customer commitments, success criteria, and expectations and ensuring they are reflected in the deployed solution and ongoing account plan
- Coordinate Engineering, Product, Clinical, and vendor teams to deliver, integrate, and validate solutions on schedule
- Ensure every deployment complies with healthcare regulations and manufacturer specifications, including HIPAA and FDA requirements
- Serve as the primary technology owner and point of contact for Hospital Leadership for the full lifecycle of the contract, with accountability for client satisfaction, solution value, and renewal and re-signature readiness
- Build trusted, ongoing relationships with CMOs, CNOs, CMIOs, and clinical informatics leaders as clinical needs evolve
- Establish a consistent client governance cadence to review adoption, outcomes, open issues, roadmap priorities, and overall account health throughout the contract term
- Continuously identify and lead opportunities to improve workflows, configuration, integrations, and solution utilization in partnership with Product, Engineering, Clinical, and Sales teams
- Provide ongoing technical support, manage upgrades, drive continuous process improvement, and document delivered value so the client has a clear case to renew at the end of the contract term
- Proactively manage project risks, escalating and resolving issues before they impact clinical operations
Skills
- 3+ years of project management experience in healthcare technology, health IT, or virtual care/telehealth deployment
- Experience owning the full technology lifecycle of a customer relationship: installation through ongoing optimization and renewal, not just a single go-live event
- Demonstrated experience managing client relationships after go-live, including executive and clinical check-ins, issue resolution, solution adoption, and ongoing customer satisfaction
- Proven ability to translate customer feedback, utilization patterns, and evolving clinical needs into solution improvements that strengthen value realization and support contract renewal and re-signature
- Experience partnering directly with Clinical Leadership (CMO, CNO, CMIO, Clinical Informatics) to align deployments with clinical workflows and patient care priorities
- Hands-on experience deploying virtual care/telehealth hardware and software: tele-carts, cameras, peripherals, network/system configuration
- Experience working with data and visualization tools such as Tableau to analyze performance, develop client-facing reporting and dashboards, and translate data into actionable insights that demonstrate solution value and identify opportunities for ongoing improvement
- Working knowledge of HIPAA and FDA requirements, and interoperability standards (HL7/FHIR); familiarity with Epic and/or Cerner platforms
- A genuine AI enthusiast and someone who follows emerging AI tools and use cases in healthcare and is excited to help clinical teams adopt AI-enabled virtual care technology
- Willingness to travel onsite 6-12 times per year
- PMP, CAPM, or equivalent project management certification is a plus, but not required
- Direct experience as an Epic or Cerner (Oracle Health) Project Manager, or similar EHR implementation PM, managing build, testing, training, and go-live is strongly preferred
- Bachelor's degree in healthcare administration, computer science, information systems, engineering, or a related field preferred
- Epic Project Manager or Cerner (Oracle Health) implementation credentials are a strong plus
- PMP certification (or active pursuit of one) is viewed favorably
- Candidates with a clinical background (e.g., RN) looking to transition into healthcare technology are also welcome and encouraged to apply; frontline clinical experience is a valuable asset in this role
Benefits
- Annual performance bonus target: up to 10%, tied to deployment milestones and long-term customer success
- Comprehensive health benefits package
- 401(k) retirement savings plan with company match
- Flexible work schedule, with travel as required for onsite deployments
Company Overview