Note: The job is a remote job and is open to candidates in USA. ketteQ is an AI-powered supply chain planning platform that helps organizations make faster, smarter planning decisions through adaptive automation, real-time visibility, and advanced analytics. The Project Manager will own enterprise software implementations from kickoff through go-live, managing scope, schedules, budgets, customer engagements, risks, and cross-functional delivery teams. The role focuses on successful customer outcomes, solution implementation, governance, documentation, and stakeholder communication.
Responsibilities
- Own end-to-end delivery of customer implementation projects, with accountability for project scope, timeline, budget, and successful execution
- Own project scope throughout the engagement by evaluating requested changes, enforcing formal change order processes, and ensuring additional work is appropriately documented, approved, and budgeted before execution
- Partner with Solution Architects and implementation consultants to translate business requirements into scalable solution designs
- Exercise project leadership by escalating risks early, making recommendations to executive stakeholders, and pausing or stopping work when project success, scope, budget, or customer commitments are at risk
- Develop, own, and actively manage project plans, milestones, dependencies, and budgets, ensuring projects remain on schedule and within agreed scope
- Lead customer meetings, manage project communications, and provide regular status updates to stakeholders
- Serve as the primary authority for project governance by actively managing scope, identifying risks, enforcing change control, and driving timely resolution of issues that impact delivery
- Own cross-functional teams to ensure successful software configuration, testing, and implementation activities
- Drive documenting business processes, use cases, functional requirements, and implementation deliverables
- Lead in developing solution documentation, training materials, and customer enablement resources
- Own the resolution of implementation challenges while maintaining a positive customer experience
- Contribute reusable implementation assets, documentation, and best practices that improve delivery quality and efficiency
- Travel: Up to 20% for customer meetings and implementation activities, as needed
Skills
- Minimum of five (5) years of experience implementing Supply Chain Management, ERP, or other enterprise SaaS software solutions
- Demonstrated experience owning enterprise software implementation projects with accountability for scope, schedule, budget, and customer outcomes
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
- Proven experience managing project financials, enforcing scope boundaries, and negotiating change orders with customers
- Demonstrated ability to influence executive stakeholders, manage difficult customer conversations, and make decisions that protect project success
- Excellent analytical, problem-solving, and critical thinking abilities
- Outstanding verbal and written communication skills, with the ability to work effectively with global customers and cross-functional teams
- Strong customer-facing presence and the ability to build trusted relationships with clients
- Self-motivated, proactive, and comfortable working independently in a remote environment
- Ability to adapt to changing priorities and work flexible hours when driving globally distributed customers
- Experience with Agile methodologies and project management tools such as Jira, Asana, or Microsoft Project preferred
- Familiarity with SQL, Python, APIs, cloud technologies, or enterprise system integrations is a plus
- Experience leveraging AI-enabled productivity tools to improve project planning, documentation, analysis, or delivery is a plus
- Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field preferred
- PMP (Project Management Professional)
- CAPM (Certified Associate in Project Management)
- PMI-ACP (Agile Certified Practitioner)
- Certified ScrumMaster (CSM)
Benefits
- Remote (U.S.) or Atlanta, GA
- Flexible hours when driving globally distributed customers
Company Overview
Company H1B Sponsorship