Note: The job is a remote job and is open to candidates in USA. Greenhouse Software is a company focused on making hiring work for everyone through collaborative, inclusive, and transparent teams. The Project Manager will lead complex enterprise SaaS implementations from kickoff through go-live, overseeing multiple workstreams, consultants, scope, timelines, risks, and customer delivery. The role also involves improving Professional Services project management processes and supporting successful customer adoption.
Responsibilities
- Lead end-to-end delivery of complex Enterprise Greenhouse implementations with multiple workstreams, often running several projects at once
- Oversee the work of project team members across software implementation, solution design, integrations, data migration, and custom development to keep delivery on track
- Use independent judgment to set project scope, timelines, and delivery methodology for each engagement
- Build and maintain project charters, project plans, RACIs, and risk, issue, and dependency trackers
- Manage scope and change requests against SOWs, keeping projects on time and on or under budget
- Track customer sentiment throughout the engagement and raise risks early to protect satisfaction and NPS
- Collaborate with Greenhouse Success teams for smooth handoffs and long-term customer adoption
- Help refine Professional Services project management tools, templates, and processes as the team grows
- Additional projects and responsibilities as business needs require
Skills
- 3–5 years of customer-facing project management experience
- Experience leading technical integrations and/or large-scale software implementations
- Experience delivering SaaS implementations for Enterprise customers
- A track record of strong customer sentiment and high NPS, with projects delivered on time and on or under budget
- Working knowledge of project management principles and tools: project plans, risk management, SOWs, scope and change management, resource management, dependency planning, project charters, and RACI
- Strong verbal and written communication skills, including leading customer-facing meetings with stakeholders at every level
- Applicants must be currently authorized to work in the United States on a full-time basis
- PMP or another project management certification, a plus
Benefits
- Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases.
- Certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
- Medical, dental, and vision insurance
- Basic life insurance
- Mental health resources
- Financial wellness benefits
- A fully paid parental leave program
- For US-based employees, short-term and long-term disability coverage
- A 401(k) plan and company match
- For US-based employees, up to 14 scheduled paid holidays per calendar year
- For US-based employees, up to 80 hours of paid sick leave per calendar year
- Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure
- Exempt employees have flexible paid time off (PTO)
- Greenhouse is a remote-first company
- Shared office spaces in New York City and Ireland
- Optional co-working spaces that give us flexibility to do our best work anywhere
- A performance review program committed to providing actionable feedback
- A bonus structure that rewards great performance
- Employee resource groups that celebrate our differences and life experiences
- An award-winning culture recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row
Company Overview