Note: The job is a remote job and is open to candidates in USA. Alvaria CX provides customer experience and contact center technology solutions. The Project Manager oversees complex professional services projects from assignment through final invoicing, serving as the primary customer contact and coordinating cross-organizational resources. The role manages project delivery, schedules, budgets, profitability, forecasting, risk resolution, customer relationships, and solution implementation.
Responsibilities
- Responsible for the implementation and on-site deployment of professional services deliverables to our customers
- Maintain project repository by posting project documents and keeping all items up to date
- Ability to coordinate cross-organizational resources based on project requirements
- Manage multiple projects concurrently
- Handle day-to-day activities and communication between customer and Alvaria personnel
- Individuals will have a solid understanding of current technologies
- Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer satisfaction during the implementation process by thoroughly delivering installed and tested products
- Develop, maintain, and manage Project plans, project budgets, and P&L using a variety of standard tools including Microsoft Office suite, Project Accounting and Salesforce
- Overall accountability for achievement of project financial objectives – revenues, profitability (gross margin), and compliance
- Develop and submit project revenue and expense forecasts as required
- Coordinate and ensure timely project progress/milestone billings
- Work closely with PS management, providing regular updates on project status, issues and opportunities where appropriate
- Proactively identify and resolve project issues and facilitate the resolution process
- Maintain and enhance customer relationships through professional demeanor and communications
- Follow established project processes and methodology
- Undertake other tasks that may be necessary to create an outstanding environment for the growth of a value-driven company
Skills
- Minimum 5 + years of experience
- Bachelor's degree or equivalent work experience
- Ability to travel and work after hours as required
- Ability to pass a background check may also be required
- Skilled in the use of standard project management tools, such as Microsoft Project
- Functional use of MS Office; Word, Excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Alvaria
- Demonstrated competency in decision making and problem solving; resource management; conflict management; leadership; and planning, prioritizing and goal setting
- Ability to communicate complex information to customers, internal resources, vendors, and partners at all organizational levels
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships
- Ability to use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Deliver assignments without considerable direction
- Ability to develop resolutions to complex problems where analyses of situations or data require an in-depth evaluation of various factors and the frequent use of creativity
- Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
- Apply specialized knowledge of Alvaria products; along with strong project management skills to define project scope, plans, schedules, and documentation
- Familiarity with contact center technology, telephony, networking and cloud computing strongly desired
Company Overview
Company H1B Sponsorship