Note: The job is a remote job and is open to candidates in USA. Network Coverage is a technology solutions provider specializing in managed IT services, cybersecurity, compliance, cloud enablement, digital transformation, and software development for mid-market and enterprise organizations. The Project Manager leads complex technical projects from initiation through completion, managing project plans, risks, documentation, client relationships, and project teams while ensuring delivery on time, within budget, and aligned with organizational goals.
Responsibilities
- Lead and manage multiple technical projects from initiation to completion, ensuring they meet client requirements and organizational standards
- Develop detailed project plans, including timelines, milestones, and resource allocation
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery
- Ensure all project documentation is complete, accurate, and up-to-date
- Technical Understanding: Possess a technical background with knowledge of IT infrastructure, including but not limited to networking, on premise and cloud infrastructure. This ensures the ability to effectively manage and communicate technical aspects of projects
- Serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle
- Build and maintain strong client relationships, addressing any concerns or issues promptly and professionally
- Ensure client satisfaction by delivering high-quality project outcomes and exceeding client expectations
- Lead and mentor project teams, fostering a culture of collaboration and continuous improvement
- Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles
- Maintain high levels of team engagement and morale, promoting a positive and productive work environment
- Develop and execute project strategies aligned with organizational goals and client needs
- Analyze project performance and market trends to inform strategic direction and continuous improvement
- Ensure alignment of project strategies with the company's growth objectives and client satisfaction goals
Skills
- Lead and manage multiple technical projects from initiation to completion, ensuring they meet client requirements and organizational standards
- Develop detailed project plans, including timelines, milestones, and resource allocation
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery
- Ensure all project documentation is complete, accurate, and up-to-date
- Possess a technical background with knowledge of IT infrastructure, including but not limited to networking, on premise and cloud infrastructure
- Serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle
- Build and maintain strong client relationships, addressing any concerns or issues promptly and professionally
- Ensure client satisfaction by delivering high-quality project outcomes and exceeding client expectations
- Lead and mentor project teams, fostering a culture of collaboration and continuous improvement
- Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles
- Maintain high levels of team engagement and morale, promoting a positive and productive work environment
- Develop and execute project strategies aligned with organizational goals and client needs
- Analyze project performance and market trends to inform strategic direction and continuous improvement
- Ensure alignment of project strategies with the company's growth objectives and client satisfaction goals
- Deep knowledge of MSP market dynamics, project management methodologies, and emerging trends
- Exceptional ability to develop long-term project strategies aligned with organizational goals
- Proven track record in leading, mentoring, and developing project teams
- Strong competency in using data analytics to guide project strategy and improvements
- Ability to drive innovation within project management processes and offerings
- Experience with project management tools and methodologies
- Proficiency in data analysis and reporting software
- Familiarity with IT service management frameworks, preferably ITIL
- 5+ years of IT or MSP related hands-on experience
- 2+ years of practical experience within project management
- Six Sigma Green or Black Belt Certification, PMP Certification or technical certifications and experience is highly desirable
- Knowledge and skills in AWS, Azure, O365, Virtualization, and other technologies are a major bonus
- Experience with M&A Integrations is also a bonus
Company Overview