Note: The job is a remote job and is open to candidates in USA. Mole Street is an Elite HubSpot Solutions Partner and technology consultancy that specializes in digital transformation initiatives. The Project Manager will be responsible for building a project management function, ensuring effective delivery of client projects, and collaborating with the delivery team to maintain clarity on project requirements and timelines.
Responsibilities
- Build and deploy excellent project management processes that delight clients and the team alike in the results that are gleaned
- Ensure the sales team has accurate estimates that translate to contracts and that the handoff from sales to delivery is fluid and clear
- Act as an internal source of knowledge to help scale operations within Mole Street, design systems to expedite project delivery for client satisfaction, and ensure clean data gets into the right hands at the right times for decision making by the consulting team
- Ensure all projects are updated daily and weekly in project management tool for accurate on time and on budget delivery
- Maintain a standard of excellence in task management – ensuring task dates, quality information in task and naming conventions, and individuals required to do the task are inputted in Kantata
- Manage and ensure resource planning precision – attending and following through on weekly meetings with the Executive team, Consulting team, and others tasked with project delivery on capacity planning and receiving net new clients
- Define and refine our Project Management standards – codifying and amending existing templates within Kantata for Mole Street services, and standardizing our delivery based on the five core stages of Project Management – Initiation, Planning, Execution, Monitoring and Reporting, and Closure
- Employ scope management within client engagements – reviewing data in Kantata
- Ensure data cleanliness within our PSA software (Kantata) and HubSpot, troubleshooting reporting issues, delivering insights to the Executive team
- Ensure alignment across teammates and initiatives, coaching and mentoring as necessary to empower your team toward professional growth and achieve excellence in delivery
- Schedule and attend kickoff calls with the consulting practice leader and delivery contacts (i.e. lead consultant, implementation, client experience), while following up to schedule weekly client meetings and internal syncs for the delivery team
- Build estimates in Kantata as sales – net new and existing client expansions – progress that can be quickly turned into detailed project plans
- Ensure estimates turn into detailed scopes of work in contracts that govern client projects after closing
- Manage the sales to delivery handoff from a project planning perspective as it relates to delivery teams, tasks, work streams, and next steps
- Play a pivotal role in pre-sales alignment calls and client kickoffs – curating materials, disseminating scope of work internally, reiterating timeline, and emphasizing budget with delivery teams
- Arm the Consulting department and cross functional teams with data (from Kantata, HubSpot, and other systems in Mole Street’s tech stack) about project delivery, timelines, and budget to drive action and next steps
- Ensure data hygiene at all times in regards to information in Kantata for tasking, resource planning and time tracking
- Support data strategy within Mole Street’s HubSpot CRM to ensure a clear handoff from sales to delivery
- Automate and integrate data across technologies to constantly increase business intelligence and cohesion
- Contribute to internal change management initiatives and promote organizational maturity and scalability
- Develop internal content and assets to reflect standardized processes, guidelines, and policies
- Organize a repository of internal training materials, templates, client-facing assets, and other documentation as appropriate
- Weekly account meeting attendance - 10:30am-11:00am Mondays
- Weekly Consulting Department meeting attendance
- Track and bill your time in Kantata
- Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
- Work on special projects as assigned
Skills
- 2-5+ years of project management, consulting, technology implementations, and/or solution delivery
- Strong communication skills required – inclusive of stakeholder management, project management, collaboration, and relationship management
- Strong objection handling and scope management – translating evolving needs from clients to categorize in-scope or out of scope
- Excellent abilities in problem solving, critical thinking, and managing multiple projects simultaneously
- Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation (PSA) software is required
- Certification by the Project Management Institute as a CAPM or PMP
- Experience in Kantanta by Mavenlink
- Experience working with Mole Street's other technology partners (i.e. Aircall, Snowflake)
Benefits
- Generous compensation package with performance incentives
- Full Health and Dental Insurance Coverage
- Paid maternity and paternity leave
- Flexible PTO
- The flexibility of working remotely
Company Overview