Note: The job is a remote job and is open to candidates in USA. StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management. The Project Consultant role involves delivering exceptional customer experiences, managing relationships with customers, and collaborating on high-impact projects to resolve challenges and ensure smooth outcomes.
Responsibilities
- Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions
- Partner with customers in an Outsourced Resource capacity, providing operational support and guidance to help manage day-to-day StarRez administration
- Support Project Managers and Senior Consultants in the successful delivery of implementation, optimization, and consulting engagements
- Troubleshoot customer and project issues, applying sound judgment and following established escalation processes to ensure timely resolution
- Create, maintain, and continuously improve customer-facing and internal documentation, procedures, and knowledge resources
- Execute functional testing of product features, configurations, and supporting tools to validate quality and identify issues before release or deployment
- Build trusted customer relationships through responsive communication, proactive support, and consistent delivery of high-quality outcomes
Skills
- 2+ years of experience working in Higher Education Housing or Residence Life operations
- Demonstrated experience as a StarRez Power User with strong functional knowledge of the platform
- Proven ability to build trusted customer relationships through successful delivery of services or projects
- Strong written and verbal communication skills, including experience facilitating meetings and presenting to a range of stakeholder groups
- Strong analytical, problem-solving, and issue management skills, with the ability to prioritize and resolve complex customer challenges
- Experience working with Student Information Systems (SIS), such as Banner, Oracle PeopleSoft Campus Solutions, or SAP Student Lifecycle Management
- Bachelor's degree in information technology, Business, Higher Education, or a related discipline
- 2-3 years of experience working on cross-functional implementation, consulting, or customer success projects
- Experience supporting software implementations, change management, or business process improvement initiatives
- Demonstrated ability to manage competing priorities while collaborating effectively across diverse teams and stakeholder groups
- Strong conflict resolution, negotiation, and relationship-building skills that foster positive customer outcomes
Benefits
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
Company Overview