Note: The job is a remote job and is open to candidates in USA. American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address pressing challenges. The Project Assistant will coordinate health-related client service projects, primarily supporting quality measurement and CMS quality programs, while managing schedules, documentation, communications, and project deliverables.
Responsibilities
- Assist in coordinating and managing client service projects, including scheduling meetings, preparing materials, and tracking timelines
- Coordinate schedules and deliverables for internal and external client meetings and tasks
- Communicate with clients to provide updates, gather information, and respond to inquiries in a professional and timely manner
- Support the development and distribution of project reports, presentations, and other deliverables
- Maintain and update project documentation, databases, and client records
- Collaborate with team members to ensure timely completion of tasks and deliverables
- Assist in the development and refinement of client service processes and procedures
- Provide administrative support, including data entry, document formatting, filing, and version control. Monitor project progress and gather client feedback to inform improvements
- Participate in team meetings and contribute to planning and execution of client service strategies
Skills
- Bachelor's degree in Business Administration, Communications, Social Science or a related field
- 1–2 years of experience in project coordination or administrative support, preferably in a client services or customer-facing environment
- Experience communicating with clients or stakeholders in a professional setting
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to handle sensitive information with discretion and maintain confidentiality
- Strong attention to detail, with a commitment to producing high-quality work
- Customer service mindset and a proactive approach to supporting client needs
- Strong organizational and time management skills, with the ability to prioritize multiple tasks
- Ability to work both independently and collaboratively in a virtual team environment
- Applicants must be currently authorized to work in the U.S. on a full-time basis
- Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position
- Depending on project work, qualified candidates may need to meet certain residency requirements
- Experience with project management tools (e.g., Asana, Smartsheet, or MS Project) is a plus
Benefits
- This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR’s U.S. office locations.
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