Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and globally. The Program Manager will lead outsourced sales and customer-engagement programs for SMB advertisers, managing vendor performance, KPIs, training, workflows, and quality assurance. The role will collaborate with Product, Marketing, and Data teams to improve advertiser activation, adoption, retention, satisfaction, and revenue.
Responsibilities
- Own the strategy, execution, and outcomes of outsourced vendor and partner programs across lead generation, qualification, and support, with direct accountability for scaled advertiser revenue through the self-service platform
- Manage the day-to-day vendor relationship, monitor pre-established KPIs, and ensure outsourced teams deliver against quality, productivity, and conversion targets
- Oversee vendor training, quality assurance, scripting, call coaching, and product education to support consistent customer interactions and business outcomes
- Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfaction
- Define tools and processes that allow internal and external sales and support workflows to scale, including lead outreach, qualification, and CRM handoff
- Establish key performance indicators (KPIs) and metrics to measure support and lead-generation effectiveness; analyze performance data and make data-driven recommendations for optimization
- Communicate customer needs across cross-functional partners to help shape marketing messages and the product roadmap
- Partner with Product, Marketing, and Data teams to align customer-experience strategies and maintain effective feedback loops
- Coach internal customer success managers and outsourced sales development teams, providing direct performance feedback and reinforcing accountability
- Balance strategic program development with hands-on operational management, internal meetings, and vendor interactions
Skills
- • Proven experience (5+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment
- • Experience in first-line management (1+ years) in sales, account management, or customer success
- • Experience managing outsourced vendor programs for sales, customer service, or customer success
- • Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutions
- • Strong leadership skills with experience managing and developing high-performing sales, account management, or customer success teams
- • Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs
- • Skilled in change management and process optimization in fast-paced environments
- • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels
- • Bachelor's degree in Marketing, Business Administration, or related field
- • Would be great if they have experience managing offshore teams
- • Early career SDR or sales manager - preferred that they've managed people
- • Sales enablement potentially
- • Strong coach not just having managed people
Benefits
- Medical coverage and Health Savings Account (HSA)
- Dental/Vision/Various Ancillary coverages
- 401(k) retirement savings plan
- Paid-time-off options
- Company-paid Employee Assistance Program (EAP)
- Discount programs
- Hybrid in Los Angeles or New York, three days per week; Remote in Texas with monthly travel
Company Overview
Company H1B Sponsorship