Note: The job is a remote job and is open to candidates in USA. Waymo is an autonomous driving technology company developing the Waymo Driver and autonomous ride-hail services. The Program Manager will lead complex regulatory reporting operations programs, operationalize reporting requirements, scale workflows for U.S. and international expansion, and drive KPI, SLA, vendor, and resource management. The role also partners with Engineering on machine learning and generative AI workflow transformation and mentors Technical Specialists.
Responsibilities
- Drive outcomes for large and complex technical operations programs that span multiple organizations. Develop and drive execution on strategic roadmaps, own forecasting and resource planning
- Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing workflows to support US and International expansions
- Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce
- Drive workflow transformation efforts to meet evolving business needs. Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance
- Communicate overall program status, risks and current priorities to executive stakeholders. Drive strategic decisions making across functions
- Mentor a high-performing team of Technical Specialists, fostering a culture of "quality-first" in a high-velocity environment
Skills
- Bachelor's degree in technical, legal or business discipline
- 10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data Science, Systems Engineering) to drive outcomes
- 5+ years of people management experience
- Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to assess and operationalize legal reporting requirements
- Proven ability to manage complex technical operations programs, including structuring project plans, identifying dependencies, and driving execution
- Ability to thrive in a high ambiguity, dynamic environment
- Experience working with offshore teams / multiple local operations hubs
- Experience within A / V space
- Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring
- Experience with Lean / Six Sigma process improvement methodologies
Benefits
- Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, subject to eligibility requirements.
- Waymo employees are also eligible to participate in Waymo’s equity incentive plan, subject to eligibility requirements.
- Waymo employees are also eligible to participate in Waymo’s generous Company benefits program, subject to eligibility requirements.
Company Overview
Company H1B Sponsorship