Note: The job is a remote job and is open to candidates in USA. WM is North America's leading provider of comprehensive environmental solutions, and they are seeking a Program Manager, Key Accounts to cover a large territory in southeast Michigan. This role focuses on account management and retention of existing customers, providing high-level customer service to large accounts.
Responsibilities
- Provide exceptional customer service to large accounts
- Handle after-hours calls and bid work
- Conduct site visits, waste audits, and address safety concerns
- Manage highly transactional accounts
- Establishes and maintains a high level of customer satisfaction
- Communicates to and works to resolve unique customer issues
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations
- Updates and secures customer service agreements
- Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Skills
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
- Prior outside / field sales experience in a business to business (B2B) setting
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Holidays
- Personal days
- Work from home (mostly)
Company Overview