Note: The job is a remote job and is open to candidates in USA. Varsity Facility Services, a KBS Company, provides facility services across healthcare and other industry sectors. The Program Manager, Healthcare leads the implementation and ongoing success of healthcare service programs, coordinating cross-functional teams, transitions, operational readiness, compliance, workforce preparation, and standardized service delivery across accounts.
Responsibilities
- Plans, develops, implements, manages, and maintains KBS’s healthcare program to reach short- and long-term goals
- Lead end-to-end execution for healthcare services, from kickoff through stabilization and ongoing operations
- Serve as the primary owner of service implementation outcomes, including readiness, timelines, service delivery, and ongoing performance
- Coordinate and direct seconded field managers and site leadership during the transition phase and initial operational phase
- Translate contract scope into a defined service delivery model, ensuring alignment with scope of work and operational requirements
- Implement standardized service models, SOPs, workflows, and service expectations aligned with healthcare environments
- Ensure compliance with healthcare-specific standards, including infection control practices, regulatory expectations and reporting requirement, and audit readiness
- Partner with cross-functional teams to validate scope, staffing models, equipment needs, and service assumptions prior to and during transition
- Support and ensure delivery of structured training programs for site teams to drive service consistency and readiness
- Oversee workforce readiness in partnership with staffing teams, including recruitment, onboarding, badging, credentialing, and vaccination requirements
- Ensure staffing levels align with labor models and ramp plans to support successful service delivery at go-live
- Identify, escalate, and resolve risks related to staffing, service delivery, compliance, and client expectations
- Drive alignment across Sales, Strategic Account Management, Operations, Staffing, and Compliance to ensure upstream decisions are validated and executable at the site level
- Establish and manage detailed transition plans, including timelines, milestones, and ownership across stakeholders
- Monitor transition progress and early-stage performance against defined KPIs and service expectations
- Communicates the monthly or quarterly progress of programs to internal and external stakeholders, providing updates on work progress, obstacles, and overall performance
- Looks for ways to improve inefficient processes, identifies opportunities for additional products and services, and assists Marketing and Sales and Strategic Accounts with new proposals
- Support leadership with healthcare-related transition strategy, planning, and execution initiatives
- Contribute to the development and refinement of standardized healthcare operating models and implementation practices
- Participate in cross-functional initiatives aligned with healthcare service growth and program expansion
- Perform other duties as assigned
Skills
- Knowledge of healthcare janitorial or environmental services operations within clinical and non-clinical settings
- Knowledge of multi-site service delivery models, transition management, and program standardization approaches
- Familiarity with workforce onboarding, credentialing, and compliance requirements in healthcare environments
- Program and project management with a focus on transitions and multi-site implementations
- Strong cross-functional collaboration and stakeholder alignment
- Ability to translate scope and strategy into structured, executable service delivery models
- Workforce planning and coordination with staffing and operations partners
- Risk identification, issue resolution, and problem-solving
- Strong communication, organization, and execution skills
- Accountability for outcomes and execution of complex transitions
- Ability to operate with structure in ambiguous or fast-paced environments
- Strong attention to detail with focus on compliance and consistency
- Leadership and influence without direct authority
- Results-driven with focus on standardization, quality, and operational readiness
- Bachelor's degree or equivalent experience
- 5+ years of service management experience in Healthcare, Environmental Services, Janitorial Operations or related field
- Experience leading or supporting transitions, implementations, or program rollouts
- Proven ability to build or implement standardized processes, SOPs, and service models
- Experience working cross-functionally with Operations, Staffing, Sales, and other key stakeholders
- Understanding of healthcare regulatory and compliance requirements (e.g., OSHA, CMS, Joint Commission awareness preferred)
- Experience supporting multi-site healthcare environments, including hospitals or clinical settings preferred
Benefits
- This is a 100% Remote Opportunity
Company Overview