Note: The job is a remote job and is open to candidates in USA. Guild Mortgage is hiring a Program Manager, EPMO to lead an enterprise transformation workstream focused on modernization, operational scalability, automation, and enhanced business capabilities. The role leads discovery, planning, governance, cross-functional execution, and delivery, partnering with business, technology, external, and executive stakeholders.
Responsibilities
- Lead an enterprise transformation workstream from discovery through execution, ensuring alignment between strategic objectives, operational goals, and delivery outcomes
- Establish and maintain program governance structures, execution frameworks, communication cadences, and reporting processes to support large-scale transformational initiatives
- Coordinate cross-functional collaboration across business, product, engineering, architecture, operations, data, and external partner teams
- Drive early-stage discovery, research, solutioning, and operational assessment activities to support program planning and execution readiness
- Develop and maintain integrated program plans, dependency tracking, risk management processes, milestone reporting, and executive-level communications
- Partner with internal and external stakeholders to align priorities, remove blockers, and ensure successful delivery across interconnected workstreams
- Provide leadership, coaching, and guidance to project managers and cross-functional delivery teams supporting the broader program initiative
- Facilitate strategic discussions, working sessions, and executive reviews to support informed decision-making and prioritization
- Support organizational transformation initiatives focused on modernization, automation, AI enablement, operational efficiency, and scalable delivery capabilities
- Utilize tools such as Jira and Smartsheet to manage program execution, reporting, and operational visibility
Skills
- Minimum 10 years experience in program management, enterprise transformation, portfolio delivery, or large-scale strategic initiatives
- Experience supporting mortgage servicing, loan origination, enterprise lending operations, or related mortgage technology ecosystems required
- Ability to organize and manage multiple priorities simultaneously
- Ability to lead cross-functional teams and drive alignment across stakeholders without formal reporting authority
- Outstanding verbal, written, facilitation, and executive-level communication skills, with the ability to influence decision-making
- Proven ability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions
- Skilled at leading programs through ambiguity, overcoming resource constraints, and building alignment across cross-functional teams
- Experience building scalable processes, governance structures, and delivery frameworks
- Strong understanding of enterprise delivery methodologies, dependency management, and program governance
- Proficiency with Jira, Smartsheet, and enterprise reporting tools
- Proven experience leading complex enterprise modernization or transformation programs from concept through execution
- Strong experience operating within highly matrixed environments with significant executive visibility and cross-functional coordination
- Experience partnering directly with senior leadership, external vendors, and enterprise stakeholders
- Experience within mortgage servicing, financial services, or highly regulated industries required
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Bachelor's Degree directly related to the position or equivalent, preferred
- Experience supporting AI enablement, operational automation, and enterprise modernization initiatives preferred
- Experience supporting platform modernization, operational transformation, or enterprise technology initiatives strongly preferred
Benefits
- Remote work majority of the time.
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- LTD insurance
- 401(k) with employer match
Company Overview