Note: The job is a remote job and is open to candidates in USA. Baxter International Inc. is redefining healthcare delivery to make a greater impact. The Program Manager, Business Transformation & Platform Operations will serve as a strategic partner supporting business transformation initiatives, operational excellence, and enterprise platform enablement, while collaborating with various stakeholders to optimize processes and improve visibility.
Responsibilities
- Lead and support cross-functional business transformation initiatives that improve operational execution, visibility, consistency, and scalability
- Partner with leaders and stakeholders to identify process gaps, manual workarounds, data quality issues, and opportunities for simplification
- Translate business needs into practical process, reporting, automation, and platform-enabled solutions
- Support prioritization, sequencing, readiness, and adoption of business capabilities across multiple stakeholder groups
- Support business-critical platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and enabling adoption
- Provide governance, administration support, roadmap coordination, user support, training, and continuous improvement for enterprise business systems
- Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes
- Partner with technical teams to clarify requirements, validate solutions, support readiness activities, and ensure business users understand process or system changes
- Develop, maintain, or support operational reports, dashboards, metrics, and business insights that improve decision-making and execution
- Identify automation opportunities that reduce manual effort, improve consistency, and increase operational capacity
- Support reporting governance, data quality improvement, and standardization of key operational metrics
- Partner with teams to convert reporting needs into clear requirements, sustainable dashboards, and repeatable reporting routines
- Serve as a trusted business partner across PMO, PgMO, revenue, compliance, operations, and technical teams
- Provide advisory support for business compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process improvement needs
- Communicate priorities, risks, tradeoffs, and recommendations clearly to business leaders and cross-functional partners
- Help leaders identify which initiatives should be protected, deferred, or re-scoped based on available capacity and business impact
- Create and maintain process documentation, playbooks, standard work, and training materials for key platforms, reporting routines, and operational processes
- Support knowledge transfer and cross-training to reduce reliance on a single individual for critical work
- Build repeatable processes and governance routines that support long-term continuity and scalability
- Maintain visibility to open risks, enhancement requests, reporting needs, and operational dependencies
Skills
- Bachelor's degree or higher in business, operations, analytics, information systems, program management, process improvement, or related field
- 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement
- Experience supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems
- Demonstrated ability to learn new platforms, processes, and technologies and quickly become a credible business partner
- Strong analytical, problem-solving, prioritization, and communication skills
- Experience gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions
- Ability to work across business and technical teams, manage competing priorities, and communicate risks and recommendations clearly
- Experience with enterprise resource planning, customer relationship management, professional services automation, project portfolio management, workflow automation, analytics, or reporting platforms
- Experience with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or similar platforms preferred, but not required
- Experience supporting regulated, healthcare, compliance-driven, or operationally complex business environments
- Experience with process improvement, change enablement, operational governance, data quality, and performance metrics
- Project Management Professional, Certified Associate in Project Management, business analysis, Lean, Six Sigma, or continuous improvement certification preferred
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability
- Business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
- This position may also be eligible for discretionary bonuses.
Company Overview