Note: The job is a remote job and is open to candidates in USA. Heartland Consulting is a Native American-owned, Service-Disabled Veteran-Owned Small Business providing program management and business support services across Indian Country and the federal civilian enterprise. The Program Manager will lead analytics, AI-readiness, process modernization, dashboard development, workflow automation, SOP standardization, and AI opportunity management for the Department of the Interior’s Indian Affairs Office of the Chief Financial Officer.
Responsibilities
- Design and maintain Power BI (or equivalent) dashboards covering performance trends, cycle times, SLA adherence, workload distribution, accuracy metrics, and other KPIs OCFO leadership needs at division and enterprise level
- Stand up automated or semi-automated reporting using Power BI, Power Apps, and Power Automate so manual compilation shrinks and numbers reconcile
- Validate data sources and keep reports consistent with OCFO standards. When the dashboard and the source system disagree, you find out why
- Use analytics to find process inefficiencies, unused system features, recurring error patterns, and automation candidates. Bring recommendations with a root cause, not a chart
- Produce the analytic backbone of weekly, monthly, and quarterly leadership reports: narrative, visuals, trend summaries, risk indicators, and actions
- Prepare analytic summaries, metric snapshots, and historical trend packs for internal and external reviews and audits
- Lead OCFO AI-readiness work. With each division, write a current-state paragraph (pain, manual steps, systems, workload drivers) and a future-state paragraph (how an approved tool improves cost, speed, accuracy, transparency, or customer experience)
- Recommend tools from the DOI-approved / FedRAMP-authorized set: AI-assisted document generation, predictive analytics and anomaly detection, Power Platform workflow automation, intelligent routing and workload balancing, and data extraction / validation / transformation
- Design automation pilots: requirements, sysadmin coordination, test scripts, pilot metrics, lessons learned, and the recommendation to scale or stop
- Evaluate division AI readiness - workforce comfort, training needs, data availability, system constraints, and governance - and align recommendations to Copilot-assisted work already underway elsewhere in Indian Affairs
- Own the OCFO-wide AI Opportunity Register (use case, impact, decision, status, risk, blocker, pilot outcome)
- Map current-state workflows, strip friction (redundant approvals, broken intake, unstandardized procedures), and draft or update SOPs, quick reference guides, templates, job aids, workflow diagrams, and decision trees
- Build low-code automation (SharePoint-driven workflows, Power Apps forms, AI-assisted document generation) that is practical inside FBMS, Power Apps, S/4HANA, and SharePoint
- Deliver the artifacts your seat owns: AI Opportunities Briefing Deck, Monthly Performance Dashboards, and the SOP / playbook / workflow-map suite
Skills
- Bachelor's degree in information systems, data analytics, business, finance, industrial engineering, or a related field, or equivalent progressive experience
- Ten or more years of progressively responsible program, project, or technical-program management experience, including substantial hands-on analytics or process-modernization work
- Demonstrated production use of Power BI (or equivalent) for operational or executive dashboards - not classroom exposure
- Working experience with Power Automate and/or Power Apps, RPA, or comparable workflow automation
- Ability to identify, write, and socialize AI or automation use cases, including current-state mapping, future-state design, and pilot framing
- Experience standardizing workflows and writing SOPs in a federal or large-enterprise environment
- Familiarity with enterprise financial systems (FBMS, SAP S/4HANA, or comparable ERP) and with pulling or reconciling data across multiple organizations
- Strong writing
- Ability to operate independently as a Program Manager supporting multiple client divisions
- Must pass a federal background investigation and be eligible for a PIV card
- U.S. work authorization required
- Must be available to start on or about 21 September 2026
- Master's degree preferred
- Direct experience with Indian Affairs, BIA, BIE, BTFA, DOI OCFO, or a comparable civilian CFO shop
- Deployed RPA, Copilot, or other FedRAMP-authorized AI in a federal financial, grants, or acquisition process
- Audit-readiness analytics (cycle-time, exception, journal-quality, or similar)
- Power Platform certifications, PMP, Lean Six Sigma, or equivalent
- Experience coordinating with system administrators to land a workflow in a production federal system
Benefits
- Remote / work-from-home or Heartland site, CONUS
- Federal holidays off
- Government-furnished laptop and PIV card after a successfully adjudicated background investigation
- Medical, dental, and vision benefits
- Retirement benefits
Company Overview