Note: The job is a remote job and is open to candidates in USA. Ashton North LLC is seeking a Program Manager specializing in scientific and laboratory software implementations. The role leads complex, customer-facing enterprise software and SaaS implementation programs, coordinating stakeholders and internal teams while managing plans, risks, scope, timelines, and organizational change.
Responsibilities
- Leading multiple complex enterprise software or SaaS implementations
- Working directly with laboratory, scientific, technical, and business stakeholders
- Building implementation plans, governance, milestones, dependencies, and risk management strategies
- Translating customer requirements into executable implementation plans
- Leading executive-level customer conversations and steering meetings
- Coordinating Product, Engineering, Implementation, Operations, and other internal teams
- Identifying risks early and driving issues toward resolution
- Managing scope, timelines, resources, dependencies, and customer expectations
- Helping customers navigate the operational and organizational change that comes with implementing new technology
- Building strong relationships that allow you to become a trusted partner to the customer, not simply the person managing the project plan
Skills
- The most important requirement is experience working within scientific, life sciences, or laboratory environments
- LIMS, LIS, laboratory informatics, or scientific software
- Clinical or diagnostic laboratories
- Life sciences or biotechnology
- Pharmaceutical environments
- Environmental or water testing laboratories
- Public health laboratories
- Other regulated scientific environments
- Significant Program Management experience
- Experience leading enterprise software, SaaS, or technology implementations
- Direct customer-facing implementation experience
- Experience communicating with senior and executive-level customer stakeholders
- Strong cross-functional leadership
- Experience operating in regulated environments
- PMP or a recognized Agile/Scrum certification such as PMI-ACP, CSM, PSM, SAFe, or similar
- You do need to understand the environment where the technology is being implemented and have the Program Management experience to successfully lead customers through it
Benefits
- Remote work arrangement
Company Overview