Note: The job is a remote job and is open to candidates in USA. Amerit Fleet Solutions is hiring a Program Manager to drive tactical and strategic initiatives that support business outcomes. The role oversees customer relationships, leads complex programs and quick-turn projects, improves operational processes, and develops solutions to enhance service delivery.
Responsibilities
- The Program Manager oversees customer relationships, develops complex deliverables, and handles tactical quick-turn projects
- This role is responsible for diving deep into process, understanding current capabilities and limitations, and making critical judgement decisions about how to handle customer requests and improve their business operations
- Design and implement comprehensive service delivery programs tailored to each customer's unique needs
- Manage the lifecycle of complex initiatives, unblocking teams and negotiating resources as needed
- Work within a GM organization, influencing large customer segments, technology decisions, and external entity interactions
- Advise senior managers and directors, actively mentoring and developing team members
- Make trade-offs between short-term and long-term needs, balancing customer satisfaction with operational efficiency
- Drive high impact on organizational goals and program-related metrics, potentially across multiple regions
- Develop and maintain strategic relationships with key customer stakeholders, serving as the primary point of contact for escalations and ensuring high levels of customer satisfaction and retention
- Conduct regular business reviews with customers, analyzing performance metrics, identifying areas for improvement, and proposing innovative solutions to enhance service delivery and drive mutual business growth
Skills
- Bachelor's degree in Business, Supply Chain Management, Engineering, or related field
- 5+ years of program management experience in fleet management, logistics, or supply chain
- 5+ years of end-to-end project delivery, including presenting results to senior executives
- Strong analytical skills with advanced proficiency in Excel (Pivot Tables, VLookUps) and data visualization tools (e.g., Tableau, Power BI)
- Experience with Agile methodologies, Six Sigma/Lean techniques, and cross-functional collaboration
- Proven ability to innovate, optimize processes, and deliver measurable business impact
- Passion for customer success and deep knowledge of fleet operations
- Outstanding oral presentation skills, with experience crafting compelling, data-driven slides for senior executives, consistent with top-tier consulting standards
- Ideal candidates will have a background in fleet/logistics operations (non-tech)
- Advanced degree preferred
- Master's degree, or MBA in business, operations
- Transportation and/or fleet management experience of a mid to large size fleet
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits
- Remote-based position
- Structured progression pathway, with potential advancement to senior management roles such as Senior Program Manager or Director of Program Management
- Ongoing training and mentorship
- High-visibility challenging assignments
- Annual performance-based bonus incentive
- Full benefits within 30 days
- Medical, dental, vision, and prescription drug coverage
- Life insurance
- Disability insurance
- 401(k) Match program
- Unlimited vacation, paid holidays, and sick time
- Boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform with opportunities to redeem points for merchandise
- Employee assistance program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness program through our providers
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