Note: The job is a remote job and is open to candidates in USA. Skan AI is hiring a Program Manager to own the full lifecycle of enterprise PaaS platform implementations, from initial client conversations through launch and operational handover. The role leads client relationships and cross-functional delivery, ensuring commitments are completed on time and within scope.
Responsibilities
- Serve as the primary point of contact for client program leadership throughout the full implementation lifecycle (contract signing through operationalization)
- Build trusted advisor relationships with executive stakeholders at banking and insurance organizations
- Lead client-facing governance sessions, program status reviews, and escalation conversations with confidence and clarity
- Guide clients through decisions, push back when necessary, and proactively surface risks before they become problems
- Take full ownership of large-scale PaaS implementation programs from initial planning through operational handover
- Quarterback cross-functional internal teams including Product, Engineering, Customer Success, and Operations to deliver a seamless client experience
- Identify risks, scope changes, and opportunities early and drive them to resolution with urgency pulling in the right team members
- Translate complex client challenges into structured, actionable delivery plans
- Continuously refine delivery processes, tools, and methodologies to improve efficiency and client satisfaction
Skills
- 6 to 10 years of experience in program or project management in a client-facing delivery role
- Minimum 3 years delivering technology solutions directly to external clients in BFSI (banking, financial services, or insurance)
- Demonstrated experience owning enterprise client relationships at the executive level
- Proven ability to build delivery frameworks, governance models, and processes from scratch in a fast-moving environment
- Working knowledge of SaaS/PaaS delivery models and enterprise systems integration
- Comfort navigating technical conversations with engineering and product teams while keeping clients focused on business outcomes
- A proactive communicator who escalates early and never lets surprises reach the client
- Strong written and verbal communication with the ability to translate complexity into a clear, compelling narrative
- A startup mindset with comfort in ambiguity, fast pace, and building something new
- Bachelor's degree in Computer Science, Engineering, Business, or a related field
- PMP, PMI-ACP, or equivalent certification is a plus
Benefits
- Be part of a rapidly scaling AI company where your work directly shapes client success and the future of enterprise process intelligence
- Work with cutting-edge AI and GenAI solutions that are transforming how the world’s largest financial institutions operate
- Join a collaborative, high-trust team culture with experienced leaders in AI and enterprise transformation
- Flexible remote work environment
Company Overview
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