Note: The job is a remote job and is open to candidates in USA. Innovapptive is a global provider of industrial connected worker solutions that integrate with enterprise ERP, EAM, and APM systems. The Program Manager will manage cross-functional programs, customer relationships, delivery operations, staffing, financial objectives, project risks, and delivery teams while ensuring successful project execution and customer satisfaction.
Responsibilities
- Support organizational and project staffing based on customer needs (communicating, managing, executing)
- Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
- Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
- Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets
- Overall responsibility for management and adherence to delivery best practice methodology
- Ensuring your delivery teams provide successful delivery of the ongoing project requirements
- Will need to get trained on Innovapptive products to be able to consult with the customers as well as provide training as needed
- Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests
- Provide project managers guidance on how to resolve risks and issues documented in the project RAID
- Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues
- Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
- Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc
- Other duties as assigned
Skills
- BSc/BA diploma in management or a relevant field
- PMP Certification is required
- A minimum of 5 years experience as program/project manager
- Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
- Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM) with multiple SAP Project Managers
- Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
- Excellent knowledge of performance evaluation techniques and key metrics
- Outstanding knowledge of data analysis, reporting and budgeting
- Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
- A business acumen with a strategic ability
- Excellent organizational and leadership skills
- An analytical mindset with great problem-solving abilities
- Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
- Executive presence
- MSc/MA is preferred
- Prior experience in JIRA Projects, reporting and dashboarding is preferred
Benefits
- Base Salary
- Bonus
- Stock Options
- 401k
- Medical
- A positive, open, and highly-innovative environment and team.
- Full benefits (health, 401(k) with company match, etc.)
- Entrepreneurial spirit with unlimited opportunity to grow
- Opportunity to work with leading global brands on exciting and impactful projects
Company Overview
Company H1B Sponsorship