Note: The job is a remote job and is open to candidates in USA. Hana Defense Solutions (HDS), part of the Native Hawaiian nonprofit corporation The Hana Group, delivers mission-centered solutions for government and defense clients. The Program Manager will lead cross-functional project teams, manage customer relationships, workstreams, risks, dependencies, budgets, and outcomes, and oversee the delivery and adoption of human-centered design solutions. The role also involves strategic planning, client communications, team supervision, contract expansion, and regular customer meetings.
Responsibilities
- Serve as the customer point of contact for leadership and partner organizations, ensuring continuous alignment between mission needs and deliverables
- Support the development and execution of strategic plans, frameworks, and recommendations that align with DoW mission objectives
- Lead the full project lifecycle: define vision, gather and prioritize requirements, oversee execution, and drive adoption of solutions and strategies
- Maintain relationships between the customer, leadership, partner organizations, and the internal team
- Facilitate and initiate communication between client leadership, internal teams, and partner organizations across programs so objectives and expectations stay clearly defined
- Manage project scope, performance, and risk
- Attend weekly syncs with Program Managers to communicate identified cross-program risks, dependencies, and resource conflicts
- Regularly attend in-person customer meetings on a weekly or bi-weekly basis, as required
- Maintain project documentation, deliverable schedules, and task trackers to ensure accurate visibility into solution status, escalating issues as needed
- Lead the preparation of client briefs, progress reports, and leadership summaries
- Document lessons learned, frameworks, and methodologies for reuse and knowledge sharing within the organization
- Coordinate logistics for meetings, workshops, and collaborative sessions
- Supervise and mentor project team members, providing coaching focused on delivery quality and client satisfaction
- Oversee onboarding and integration of new team members onto the program
- Identify opportunities to extend current contracts and develop new business with related clients
- Other duties as assigned
Skills
- • Bachelor's degree in Business, Management, Human-Centered Design, or a related field
- • 5+ years of experience working with DoW, federal clients, or other mission-critical organizations
- • 2+ years of experience managing multi-disciplinary teams
- • Proven ability to develop and execute program strategy in complex environments
- • Experience delivering human-centered design solutions, with working knowledge of user research
- • Background in business development and contract expansion
- • Experience with task management platforms like Jira
- • Experience managing backlogs, and understanding risks, dependencies, and mitigation
- • Strong client engagement, communication, and organizational leadership skills
- • Knowledge of DoW contracting, performance management, and budget execution
- • Ability to travel for in-person sessions with clients
- • Must be a U.S. citizen and possess a DoD Secret or higher security clearance
- • Familiarity with Confluence, Figma, Adobe, and other tools
- • Experience leading distributed, hybrid, or fully remote teams across multiple geographic locations
- • Familiarity with defense logistics and acquisitions, cyber and technology, operational and infrastructure, and other defense workstreams
- • Proven experience briefing senior military officers, SES-level officials, or other executive government leaders
Benefits
- Flexible Spending Account (FSA) for qualified Health, Dependent Care, and Transportation expenses
- Hana-owned MacBook Pro
- Flexible PTO
- Paid Federal Holidays
- Short term disability insurance
- 401k
- Remote with periodic on-site presence at client locations as needed (2-3 days/week for some positions
Company Overview