Note: The job is a remote job and is open to candidates in USA. Omnicom's Credera and LeapPoint have formed a unified global Adobe Practice. The Program Manager will manage the delivery and implementation of Connected Work® for major brands, optimizing their content supply chain through strategic integration of people, processes, and technology.
Responsibilities
- Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes
- Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks
- Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
- Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs
- Develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations
- Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success
- Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes
- Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency
Skills
- 5+ years of program management experience leading complex implementations of multiple SaaS platforms
- Proven track record of managing large-scale, complex digital transformation initiatives with measurable outcomes using methodologies like Agile, Scrum, or PMI
- Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels
- Demonstrated experience creating and managing project budgets, forecasting costs, and optimizing resource allocation
- Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.)
- Outstanding verbal and written communication skills, with experience delivering presentations, status reports, and training sessions
- Strong strategic thinking and problem-solving skills
- Ability to travel: This position requires approximately 10-20% travel
- Experience in Adobe content supply chain solutions and GenAI preferred
- Certifications: PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager a plus
Benefits
- Health, mental health, vision, dental, and life insurance
- Prescriptions
- Fertility and adoption benefits
- Community service days
- Paid parental leave
- PTO
- 14 paid holidays
- Matching 401(k)
- Healthcare & Dependent Flexible Spending Accounts
- Disability benefits
- Employees have the flexibility to work remotely two days a week
- Expect team members to spend three days in person, with the freedom to choose the days and times that best suit them, their project, and their teams
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