Note: The job is a remote job and is open to candidates in USA. Google Operations Center helps Google users and customers solve problems and achieve their goals through a culture of continuous improvement and collaboration. The Program Management Manager will lead digital marketing professionals in strategizing, building, testing, and executing Google Ads campaigns while driving customer engagement, conversions, revenue, and operational efficiency.
Responsibilities
- Lead and manage a team of Digital Marketing Senior Specialists
- Work closely with cross-functional teams to ensure seamless campaign execution
- Stay up-to-date on industry trends and best practices in digital marketing
- Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results
- Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
- Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
- Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
- Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development
- Design and implement incentive structures, to improve performance and ensure positive team and individual employee engagement
- Interview, and onboard new team members across all business workflows
- Demonstrate excellent time-management skills in fast-paced operations
- Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams
- Efficient and effective stakeholder management of cross functional and external partners teams
Skills
- Bachelor degree, or equivalent practical experience; proficient marketing acumen/domain expertise
- Excellent verbal and written communication skills, demonstrated proficiency using Microsoft Office and/or gSuite
- 10+ years experience in project management roles, coordinating projects across multiple organizations/cross functional teams, 5+ years of experience in digital marketing
- 2+ years experience managing teams with direct people management experience assessing performance, coaching and mentoring employees
- Problem-solving skills with the ability to adapt and adjust to changing business goals and processes
- Experience in various email technology tools and digital marketing automation program management such as email, paid media, event experience
- Ability to work effectively in a fast-paced, collaborative environment
Benefits
- Bonus
- Comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- Free meals and snacks for employees who work onsite
- Fun onsite experiences for employees who work onsite
Company Overview