Note: The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking a senior Program Manager to lead an enterprise-wide Learning Management System transformation and migration from SumTotal LMS to SAP SuccessFactors Learning. The role will oversee governance, cross-functional workstreams, data migration, vendor management, compliance, risk management, stakeholder engagement, and organizational change across a regulated environment.
Responsibilities
- Lead the end-to-end LMS transformation program, including migration from SumTotal to SAP SuccessFactors Learning
- Establish program governance, operating models, communication plans, and escalation processes
- Define and manage program scope, objectives, milestones, budget, timelines, and success metrics
- Provide executive-level reporting on program status, risks, issues, dependencies, and key decisions
- Lead steering committee meetings and governance forums
- Direct and coordinate multiple business and technical workstreams across the organization
- Partner with functional leaders responsible for curriculum review, training content, compliance, and migration activities
- Ensure alignment between business priorities, project deliverables, and organizational objectives
- Manage interdependencies across teams and drive issue resolution
- Oversee current-state assessment and future-state learning process design
- Guide curriculum optimization, training content review, and migration planning activities
- Ensure successful execution of data cleanup, migration, validation, and reconciliation efforts
- Drive implementation readiness and deployment planning activities
- Monitor adoption, training effectiveness, and post-implementation stabilization
- Manage relationships with system integrators, implementation vendors, and software providers
- Hold vendors accountable for project commitments, quality standards, deliverables, and timelines
- Facilitate issue resolution and decision-making between business stakeholders and external partners
- Review statements of work, project plans, risks, and vendor deliverables
- Ensure program activities align with GxP regulations, quality standards, and corporate compliance requirements
- Partner with Quality and Compliance teams to support audit readiness and validation activities
- Lead risk identification, mitigation, escalation, and contingency planning
- Ensure training records and compliance-critical data are protected throughout migration activities
- Develop and execute stakeholder engagement and communication strategies
- Build strong relationships with executive sponsors, business leaders, and key stakeholders
- Drive organizational readiness and adoption of future-state learning processes
- Facilitate conflict resolution and consensus-building across diverse stakeholder groups
- Promote transparency, accountability, and execution excellence across the program
Skills
- • W2 ONLY - No C2C, 3rd parties, or Sponsorship
- • Bachelor's degree in Business, Information Systems, Life Sciences, Project Management, or related field
- • 12+ years of experience leading enterprise technology, business transformation, or system implementation programs
- • Experience leading LMS, HRIS, ERP, or enterprise software implementation and migration programs
- • Experience managing third-party system integrators, implementation partners, and software vendors
- • Strong understanding of GxP-regulated environments and compliance requirements
- • Proven experience managing complex cross-functional initiatives in matrix organizations
- • Excellent executive communication, facilitation, negotiation, and leadership skills
- • Experience leading geographically distributed teams and stakeholders
- • Experience with SAP SuccessFactors Learning implementations
- • Experience with SumTotal LMS migrations
- • PMP certification or equivalent program management credential
- • Experience managing enterprise data migration initiatives
- • Experience supporting Computer System Validation (CSV) activities
- • Knowledge of organizational change management and adoption strategies
- • Familiarity with Agile, Waterfall, and Hybrid delivery methodologies
- • SAP SuccessFactors Learning
- • SumTotal LMS
- • Workday Learning, Cornerstone, or similar enterprise LMS platforms
- • Microsoft Project
- • Smartsheet
- • Azure DevOps (ADO)
- • Jira and Confluence
- • Databricks
- • Microsoft Excel
- • Power BI or Tableau
- • Executive dashboards and KPI reporting
- • Microsoft 365 Suite (Excel, Word, PowerPoint, Teams, SharePoint)
- • Microsoft Visio or Lucidchart
- • Data migration governance and validation
- • GxP compliance and training systems
- • Computer System Validation (CSV)
- • Risk and issue management
- • Project Management Professional (PMP®)
- • Program Management Professional (PgMP®)
- • Agile Certified Practitioner (PMI-ACP®) or Certified ScrumMaster (CSM®)
- • Lean Six Sigma Green Belt or Black Belt
- • GxP / Computer System Validation (CSV) Certification
- • Mostly remote, East Coast Candidates highly preferred. May require ad hoc travel to Tampa, Florida
- • SAP SuccessFactors Learning Certification (preferred)
Benefits
- Mostly remote work arrangement
- We also offer comprehensive benefits.
Company Overview