Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield U.S., Inc. is hiring a Program Management Account Liaison to coordinate client-specific project delivery expectations and ensure project teams comply with them. The role oversees scheduling, reporting, quality control, client relationships, and delivery across corporate real estate projects.
Responsibilities
- The Program Manager is responsible for coordinating with the dedicated project scheduler to provide the client with an ongoing schedule update on a bi-weekly basis. This schedule should align with the proposed project budget developed as noted under “Estimating”
- The Program Manager is responsible for seeing that all projects utilize the same project-specific reporting as defined in a mutually developed reporting library/schedule to include cadence, format, and points of information. The Program Manager will also develop enterprise-level reporting in concert with the project-level reporting that allows the client to gain a firm understanding of the state of each project and to share that data with senior leadership within the organization. Financial Reporting shall be mutually developed and may include individual project and consolidated budget-to-commitments and variances, utilization of tenant improvement allowances, use of tenant improvement allowance, and cash flow projections
- The Program Manager is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on projects within their programs. When needed, the Program Manager is responsible to develop project recovery plans in collaboration with client and supporting project managers when projects within their programs incur change or risks that destabilize delivery or realization of program goals
- The Program Manager may participate (as needed) in project-specific meetings hosted by the dedicated project team to remain informed on the project status and to ensure the local in-market teams are acting in compliance with the project delivery expectations noted above. The Program Manager may also travel to the project site as needed to fulfill the requirements of this role, subject to mutual approval by the Client, the Program Manager, and the Project Director as it pertains to the best interest of the project and the client. The Program Manager manages internal and external relationships in support of the program, including internal engagement of supporting resources
- The Program Manager shall be on site with the Client for regular updates according to a schedule mutually agreed upon by the Client, the Program Manager and the Project Director. The Program Manager ensures integration between project managers and all other disciplines and stakeholders required for the successful completion of projects by coordinating communication, deliverables, and role clarity
- The Program Manager serves as the primary point of contact for Client for the Project J and is responsible for all aspects of Project Management Delivery. The Program Manager may recommend performance measurements for local project delivery teams to help promote and ensure compliance with the project management delivery expectations for Project J. The scope of Project Management Delivery Services for Project J is outlined on the succeeding pages
- Assist Buyer to Develop Buyer Program Goals and Objectives (Project Definition)
- Review Strategies for the Project Approach (Budget, Schedule and Scope)
- Assess and Determine Project Team Members
- Develop Preliminary Master Project Budget and Schedule
- Provide Technical Support for Real Estate Transaction
- Contribute Support for the Building and/or Site Recommendations
- Support in the Base Building Delivery Due Diligence Efforts
- Administer Design Team Bidding, Selection, Contract Negotiations and Contract Administration
- Coordinate and Oversee Design Team
- Identify, Recommend and Release Long Lead Delivery Materials and Systems
- Assist in Permit Coordination and Municipal Approvals
- Administer Construction Contractor Identification, Bidding and Recommendation, Obtain Approval of Contractors from Buyer Prior to Contract Preparation and Negotiation
- Prepare Construction Contracts on Buyer Form in Support of Contract Negotiations and Contract Execution
- Assist Buyer in Third-Party Vendor Selection and Contract Negotiations for Services Contracted Directly by Buyer
- Contract Administration
- Manage and Track Master Budget and Schedule (On-going Throughout Project)
- Coordinate and Oversee Design Consultants and Construction Contractor
- Construction Progress Reporting and Issue Resolution
- Manage Monthly Billing Review and Recommendation of Approvals
- Periodic Field Observation and Quality Control Review
- Coordinate and Integrate Buyer Direct Vendor’s Services and/or Work into the Project
- Oversee FF&E/Technology Infrastructure Design Consultants
- Identify and recommend FF&E/Technology Infrastructure Long Lead Delivery Materials and Systems
- Assist Buyer in Contractor Selections, Negotiations and Contract Administration
- Coordinate and Oversee FF&E/Technology Infrastructure Installations
- FF&E/Technology Infrastructure Contracts Progress Reporting and Issue Resolution
- Manage Billing Review and Approvals
- Field Observation and Quality Control Review
- Coordinate Project Acceptance and Punch List
- Coordinate and Monitor Securing Project Completion Documentation
- Manage Contract Close-Out Process for All Contracts
- Assemble Final Billing Process
- Develop and Issue Final Project Summary Report
Skills
- The ideal candidate for this role will have at least 5 years of relevant experience
- Experience serving as a Program Manager in multiple domestic markets
- Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field
- Ability to contribute to the strategic direction of the assigned department or assigned practice area
- Advanced project management skills with expertise in the project management business
- Expert in client relations, client management and consulting
- Excellent verbal and written communication skills
- Highly organized with strong analytical skills
- A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction
- Software skills: Microsoft Office applications, MS Project
- Master's degree or Certification a plus
- 2 or more years of personal management experience preferred
Benefits
- Eligible employees generally have the opportunity to enroll in health, vision, and dental insurance.
- Eligible employees generally have the opportunity to enroll in flexible spending accounts and health savings accounts.
- Eligible employees generally have the opportunity to enroll in retirement savings plans.
- Eligible employees generally have the opportunity to enroll in life and disability insurance programs.
- Eligible employees generally have paid and unpaid time away from work.
- Fully remote work arrangement.
Company Overview
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