Note: The job is a remote job and is open to candidates in USA. iMentor is a national nonprofit organization focused on helping students reach their potential through mentorship. The Program Director of Virtual Mentoring will lead the development and launch of a virtual mentoring pilot, managing corporate partnerships, mentor recruitment and experience, technology partner coordination, program assessment, and recommendations for future growth.
Responsibilities
- Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
- Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
- Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
- Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
- Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment
- Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement
- Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
- Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
- Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated
- Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
- Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
- Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program's future design, scale, and impact
- Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value
Skills
- Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
- Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
- Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
- Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
- Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
- Comfort operating in ambiguity and building systems and processes where they do not yet exist
- Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action
- Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
- Bachelor's degree or equivalent experience required
- Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs
Benefits
- Up to 100% employer-funded comprehensive medical and dental coverage
- 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
- 401K match up to 4%
- Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role
- Pre-tax commuter benefits
- Dependent care and health care flexible spending plans
- Every staff member is eligible for organization-sponsored professional development annually
- 1 hour of wellness time off per week for wellness activities of your choosing
- 9 weeks of paid parental leave
Company Overview