Note: The job is a remote job and is open to candidates in USA. SAIC is hiring a Program Data & Systems Analyst to support a large, complex managed services program. The role focuses on operational data analysis and reporting, ServiceNow investigation, executive-level deliverables, and SharePoint-based information management.
Responsibilities
- Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools using functions such as PivotTables, complex formulas, data validation, charts, and other data-analysis techniques
- Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data across applicable ITSM processes
- Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources to support accurate program management and customer reporting
- Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions
- Investigate ServiceNow data and workflow discrepancies, including issues involving RITMs, SCTasks, incidents, changes, configuration items, and related records
- Develop accurate, repeatable, and efficient reporting processes, identifying opportunities to reduce manual data manipulation through standardization, automation, or other available tools
- Translate complex operational, technical, and service-performance information into concise, executive-ready PowerPoint presentations, dashboards, charts, and management summaries
- Support recurring and ad hoc reporting for program leadership, customers, and other stakeholders, ensuring data accuracy, consistency, traceability, and professional presentation
- Maintain and organize program information within SharePoint and Microsoft 365, including document libraries, lists, metadata, version control, permissions, and related information-management activities
- Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools; identify opportunities to improve efficiency, data quality, and process execution
- Collaborate with technical teams, service owners, program leadership, and other stakeholders to gather requirements, validate information, resolve reporting or system issues, and support operational improvements
- Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions as required
- Independently take ownership of assigned operational, reporting, or data-related problems from initial analysis through resolution, quality control, and final delivery
Skills
- Bachelor's degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work
- An equivalent combination of education and relevant experience may be considered
- Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems
- Must be a US Citizen
- Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation)
- Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations
- ServiceNow: Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests)
- Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control
- Experience supporting complex programs or managed-services environments
- Experience supporting state, local, or federal government contract
- ITIL Foundation certification (v4 or v5)
Benefits
- Remote work.
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