Note: The job is a remote job and is open to candidates in USA. The Battery Network is a nonprofit organization focused on battery collection, recycling, stewardship, and sustainability programs. The Program Coordinator supports the day-to-day operations of 1–3 state stewardship programs, serves as a primary contact for collection-site customers, manages onboarding and outreach, monitors program performance, and helps ensure compliance with regulated state goals.
Responsibilities
- Serve as the program ambassador and first-level contact for customers (i.e. collection sites), helping to deliver program value throughout the customer journey
- Onboard customers by serving as the subject matter expert through all stages of the onboarding process, blending both individual touches and automation
- Manage a high-volume of activities from multiple sources (via phone, email, website) in a timely and accurate manner
- Maintain regular outreach via site visits, phone, and email to support customer satisfaction and meet key performance indicators
- Work collaboratively with senior leadership, project teams, and internal departments to optimize the account relationship, enhance collection program performance, and ensure that customer needs are understood and satisfied
- Maintain complete customer records in a timely and accurate manner
- Compile data-based metrics and analyze results to monitor program performance and customer activity through dashboards and reports and make recommendations for continuous improvement
- Ensure regulated state performance goals are met, including accessibility targets (e.g., number of collection sites) and total battery collection volumes
- Partner with the Customer Success team to ensure collection site requests are addressed promptly and effectively
- Prepare for and attend relevant recycling conferences in region
Skills
- Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field; **OR**
- Bachelor's degree and a minimum one (1) year of proven program coordination, program management, customer support, sales, customer service, or related experience
- Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives
- Embodies a thirst for learning and a naturally curious mindset
- Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship
- Ability to manage multiple projects simultaneously and meet time-sensitive deadlines
- Able to thrive in new or evolving programs where processes and procedures are still being developed
- Strong analytical and problem-solving abilities with the capability to think quickly and apply innovative solutions
- Strong attention to detail, accuracy, and organizational skills
- Excellent written, verbal, and interpersonal communication skills, including the ability to build relationships and communicate effectively by phone, email, and virtual platforms
- Strong relationship-building skills with a customer-focused approach to internal and external stakeholder interactions
- Ability to collaborate effectively with colleagues, customers, contractors, and partners at all levels
- Ability to exercise sound judgment, maintain confidentiality, work autonomously, and demonstrate a sense of urgency when needed
- Strong planning, organization, and prioritization skills, with the ability to balance short-term needs and long-term objectives
- Able to effectively multi-task and adapt in a fast-paced, evolving environment.Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives
- Quick grasp of business concepts and the ability to learn new programs, systems, and processes rapidly
- Embodies a thirst for learning and a naturally curious mindset
- Interested in and able to flourish within a mission-driven organization where culture, collaboration, diversity, equity, inclusion, and environmental stewardship are highly valued
- This position is remote based within Washington State. Candidates must be able to work from a **Washington State-based location** and be eligible to work lawfully in the United States for The Battery Network
- Travel (up to ~50%) to support the Regional State Stewardship Manager with customer visits, training, or meetings, and to attend occasional organization-wide meetings
- Standard **full-time** work hours are Monday-Friday, 8 hours per day. Some roles may require additional hours during peak periods. We prioritize the quality and timeliness of work over rigid schedules and recognize the importance of connection, collaboration, and work-life balance. To support this, we offer flexible scheduling where roles allow, and in alignment with current policy, while ensuring operational needs and team collaboration are met
- Experience supporting high-growth, customer-facing programs or initiatives, with a track record of contributing to change and continuous improvement
- Strong proficiency in Microsoft Office; experience with CRM software preferred
- General understanding of the recycling, environmental, stewardship, or sustainability industries
- Working knowledge of or experience in environmental, sustainability, retail, nonprofit, or producer responsibility organization (PRO) environments
- Exposure to environmental regulations, compliance programs, or stewardship initiatives preferred
Benefits
- Remote position based within Washington State.
- Flexible scheduling where roles allow, in alignment with current policy and operational needs.
- A strong, well-rounded benefits package supporting employees’ health and wellness, time off, and productivity.
Company Overview