Note: The job is a remote job and is open to candidates in USA. iCallidus, Inc. is a technology company supporting the Department of Veterans Affairs’ Electronic Health Record Modernization Integration Office. The Program Analyst will provide enterprise-level program performance analysis and reporting, manage performance baselines, track outcomes, and recommend improvements. The role also supports data analytics, dashboard development, stakeholder engagement, and organizational change initiatives.
Responsibilities
- Assess and recommend enhancements to the existing performance baseline methodology
- Conduct monthly assessments to measure progress against baselines and provide recommendations for corrective action
- Identify key success factors and develop measurement methods to evaluate impact
- Establish indicators of value such as user satisfaction, operational efficiency, and clinical outcomes
- Design and implement a continuous improvement process to identify performance gaps and drive improvement
- Conduct benchmarking and apply industry best practices
- Utilize predictive analytics and visualization tools (dashboards, reports, heat maps) to support strategic decisions
- Ensure data integrity and security in all analytics and reporting tools
- Work closely with the Change Network and Change Leadership Team (CLT) to sustain program focus and manage transitions through continuity
- Support communication flow by cascading CLT-provided information to service supervisors and receiving feedback
- Collaborate with service chiefs and the CLT to ensure questions and concerns from the field are addressed accurately and in a timely manner
- Align performance assessment with change readiness and stakeholder engagement efforts to ensure an integrated approach to modernization
- Support existing performance dashboards and develop new tools as needed
- Deliver ad hoc and periodic performance reports highlighting successes, gaps, and improvement recommendations
- Ensure effective communication of performance insights to executives and stakeholders
- Conduct a comprehensive annual review of program efforts including roadmaps and planning artifacts
- Prepare and present the Annual Performance Baseline Report (PBR) detailing time-phased budgets, progress, and contributions
- Identify and recommend process improvements based on the annual review
- Coordinate with clinical, technical, and executive stakeholders to incorporate inputs into performance planning and analysis
- Align performance tracking with enterprise objectives and deployment strategies
Skills
- Bachelor's Degree in Business Administration, Public Health, Health IT, Data Science, or a related field
- 5+ years of experience in program performance management, strategic planning, or data analytics in large federal, healthcare, or IT environments
- Proven expertise in managing and improving performance baselines and KPIs
- Experience with data visualization and business intelligence tools (e.g., Power BI, Tableau)
- Strong analytical, communication, and report writing skills
- Ability to obtain and maintain a Tier 2 Moderate Risk (MBI) background investigation
- Familiarity with VA Oracle Cerner EHR system or other federal health systems is strongly preferred
Benefits
- Medical
- Vision
- Dental
- 401(K)
- Short Term Disability
- Standard Basic Life Insurance
Company Overview
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