Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider specializing in cloud, data center, endpoint management, and security solutions. The Professional Services Operations Manager optimizes infrastructure, workflows, resource planning, and operational processes for the consulting and technical services organization while tracking profitability, utilization, and professional services automation tools.
Responsibilities
- Financial and Metrics Tracking: Monitor key performance indicators, including billable utilization, project margins, forecasting accuracy, budget performance, and delivery capacity trends
- Process Optimization: Standardize delivery methodologies, develop operational standard operating procedures, and identify opportunities to reduce friction across the professional services lifecycle
- Systems Administration: Manage, configure, and improve professional services automation, time-tracking, reporting, and planning tools to support accurate operational visibility
- Cross-Functional Alignment: Partner with Sales, Finance, and Delivery leadership to support business planning, resolve operational roadblocks, and ensure alignment across teams
Skills
- 3+ years of experience in operations, project management, business analysis, or professional services operations, preferably within a technology, consulting, or Salesforce environment
- Strong ability to analyze financial and operational data, interpret utilization and margin trends, and develop executive-level dashboards and reporting
- Experience working with professional services automation tools, CRM platforms, reporting applications, and integrated business systems
- Bachelor's degree in Business Administration, Operations Management, Finance, Business Analytics, or a related field, or equivalent professional experience
- Strong communication and stakeholder management skills with the ability to influence across cross-functional teams
- Experience building scalable operational processes, reporting frameworks, and governance models
- Ability to balance strategic planning with hands-on execution in a fast-paced services environment
Benefits
- Investing in professional development
- Opportunities to work in a global setting
- Opportunity to collaborate with cross-functional teams
- Employee growth and opportunities to develop professionally
Company Overview