Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity, and they are seeking a Professional Services Consultant to oversee implementations and consultative engagements for their Data Security products. The role involves developing new services, implementing best practices, and ensuring successful service delivery to enhance customer success.
Responsibilities
- Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies
- Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people
- Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations
- Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high
- Present updates to management identifying risks, challenges, and proposed solutions
Skills
- 4+ years industry experience in a customer-facing role
- 4+ years of experience in IT consulting or related fields
- Familiarity with Data Security: Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts
- Clear and effective communication skills, both written and verbal
- Demonstrated organizational abilities with a keen eye for detail
- Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually
- Proven ability to manage multiple tasks simultaneously and follow through to completion
- English proficiency in both technical and non-technical communication is required
- Experience in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting
- Exposure to identity security tools, deep knowledge of 'identity-centric indicators of compromise', and understanding of deception-based detection
- Experience in Windows Server environment; experience with web infrastructure components like IIS and MS SQL
- Basic understanding of Linux infrastructure
- Exposure to Microsoft or Symantec DLP solutions
- Technical Spanish speaking skills
Benefits
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- Flexible time off
- Comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- Three-week Work from Anywhere option
- This role may be eligible for variable compensation and/or equity
Company Overview
Company H1B Sponsorship