Note: The job is a remote job and is open to candidates in USA. HCM TradeSeal builds payroll and labor-compliance software for the construction industry. The Professional Services Consultant will help customers resolve complex payroll, configuration, data, and integration challenges by leading client calls, completing service tickets, troubleshooting issues, and coordinating with internal teams.
Responsibilities
- Lead professional services and technical support calls with mid-market and enterprise customers
- Understand customer objectives, investigate problems and recommend practical solutions
- Complete professional services tickets involving configuration, data, testing, troubleshooting and customer training
- Help customers navigate payroll, prevailing-wage, union and job-costing workflows
- Translate customer needs into clear requirements and actionable internal tickets
- Coordinate with engineering and product team members when deeper technical expertise is required
- Communicate decisions, next steps, customer responsibilities and service boundaries clearly
- Maintain accurate documentation, ticket status and professional services time records
- Identify risks early and keep demanding customer conversations productive
- Develop deeper expertise in HCM TradeSeal's platform and the construction payroll ecosystem
- Help strengthen and standardize our growing Professional Services practice
Skills
- • Three or more years of experience in professional services, software implementation, technical support, solutions consulting or a similar customer-facing software role
- • Experience working with HCM, payroll, ERP, workforce-management or financial software
- • Strong client-facing communication and meeting-leadership skills
- • Ability to manage multiple customer requests and service tickets simultaneously
- • Strong troubleshooting, analytical and problem-solving abilities
- • Comfort working with structured data, software configuration and integration concepts
- • Ability to communicate technical subjects clearly to nontechnical stakeholders
- • Good judgment about when to solve a problem independently and when to escalate it
- • Organized, accountable and comfortable working in a fast-moving environment
- • An HCM, payroll or workforce-management platform such as Workday, Paycom, ADP, UKG or Dayforce
- • Construction ERP, payroll, job-costing or field-management software
- • Experience with both HCM/payroll software and construction ERP or job-costing systems
- • Experience with Workday, Paycom, ADP, UKG, Dayforce or a comparable HCM platform
- • Experience with construction ERP systems such as Viewpoint, Foundation, Sage, CMiC, Procore or similar platforms
- • Knowledge of construction payroll, union rules, prevailing wages, certified payroll or labor compliance
- • Experience delivering billable professional services
- • Experience supporting enterprise customers with complex organizations and integrations
- • Familiarity with APIs, data mapping, CSV files, SQL or software integration workflows
Benefits
- Unlimited paid time off.
- Flexible work schedule.
- Fully remote position.
- Stock options in HCM TradeSeal.
- Group healthcare plan.
- IRA matching.
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