Note: The job is a remote job and is open to candidates in USA. Axos Bank is a digital-first financial services company that provides technology-driven financial tools and services to individuals, small businesses, and companies. The Professional Services Administrator provides administrative and operational support for client service engagements, coordinating Chapter 7 bankruptcy cases, reviewing documentation, monitoring deadlines, supporting trustees and clients, and maintaining accurate records and reports.
Responsibilities
- Manage a high volume of client service requests and administrative tasks while meeting established service level expectations
- Coordinate and track Chapter 7 bankruptcy case activity, case administration tasks, and service deliverables from initiation through case closure
- Serve as a primary point of contact for several trustees, attorneys, debtors, creditors, and clients, responding to inquiries and resolving issues in a timely and professional manner
- Review bankruptcy petitions, schedules, statements, claims, court filings, and supporting documentation for accuracy and completeness
- Assist with Chapter 7 case administration, including asset review, claims administration, noticing requirements, distributions, reconciliations, and case closing activities
- Analyze bankruptcy case information and provide administrative support for trustee and client engagements
- Monitor court deadlines, meeting schedules, claims bar dates, distribution deadlines, and other case milestones to ensure compliance
- Assist clients with professional services requirements and support the resolution of complex bankruptcy-related issues
- Prepare and maintain accurate case records, reports, correspondence, and documentation in accordance with court and client requirements
- Assist in preparing service estimates, pricing information, invoices, and billing-related documentation
- Maintain detailed records of client interactions, project status, and completed work
- Work closely with internal teams to ensure efficient case administration and adherence to established procedures and regulatory requirements
- Generate reports, monitor workloads, and provide updates on service activity, case status, and productivity metrics
- Identify opportunities for process improvements that mitigate risks, enhance efficiency, improve service quality, and strengthen operational effectiveness
- Participate in training, team meetings, and ongoing professional development activities related to bankruptcy administration and professional services
Skills
- Minimum 2+ years of Chapter 7 bankruptcy administration experience required
- Strong knowledge of bankruptcy procedures, including court filings, claims administration and objections, asset administration, distributions, case closing, trustee operations, and bankruptcy case management workflows
- Experience reviewing bankruptcy petitions, schedules, statements, court dockets, and filings
- Strong organizational, analytical, problem-solving, and time management skills with the ability to manage multiple priorities
- Excellent verbal and written communication skills with a commitment to delivering outstanding customer service
- High attention to detail and accuracy
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
- Ability to work independently and collaborate effectively with cross-functional teams
- Bachelor's degree preferred or an equivalent combination of education and experience
- Experience supporting bankruptcy trustees, law firms, financial institutions, or bankruptcy service providers preferred
- Familiarity with PACER, bankruptcy court procedures, claims management systems, and bankruptcy case management software
- Experience with case management, ticketing, CRM, workflow, or related business systems preferred
Benefits
- Eligible for an Annual Discretionary Cash Bonus Target: 5%
- Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%
- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
- Remote work
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