Note: The job is a remote job and is open to candidates in USA. Enablx is a customer solutions provider that delivers customer service and technical support for clients across various industries. The Product Support Representative will support residential water heater products by assisting homeowners, contractors, plumbers, and service technicians, troubleshooting product issues, documenting interactions, and providing a positive customer experience.
Responsibilities
- Troubleshoot water heater and plumbing-related product issues by phone
- Respond to customer inquiries via phone with a professional and welcoming attitude
- Offer product guidance, answer questions, and troubleshoot basic issues
- Handle inbound calls in a timely manner and manage outbound calls as necessary
- Serve as the communication link between customers and internal teams
- Manage and update customer data by entering and editing customer information
- Document feedback, recurring issues, and customer suggestions
- Follow communication scripts provided while handling various technical topics and issues
- Ensure positive and informed customer experience every time
- Stay up to date on product features and policies
Skills
- High School Diploma or equivalent
- Strong communication and active listening skills
- Tech-savvy and comfortable learning new systems quickly
- Ability to work independently, multi-task, set priorities and manage your time effectively
- Positive attitude and customer service mindset
- A quiet workspace
- Ability to remain patient and composed during challenging or stressful interactions
- Applicants must provide their own computer with Windows 11
- A reliable high speed internet connection is essential for this remote position
- Previous remote customer service experience preferred
- Bi-lingual skills a plus but not required (Spanish or French)
Benefits
- Paid day off on your birthday
- Work from home
- PTO
- Paid Training
- Opportunities for advancement
- Supportive and collaborative virtual team environment
- $50.00/ month internet reimbursement
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) matching
Company Overview