[Remote] Product Support Engineer

Note: The job is a remote job and is open to candidates in USA. OnePay is a consumer fintech trusted by millions of Americans to improve their financial systems. As a Production Support Engineer, you will bridge the gap between Engineering and Customer Experience, diagnosing issues and implementing operational improvements to enhance user experience.

Responsibilities

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
• Investigate and resolve complex production issues that affects user experience
• Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
• Commit fixes to our backend systems
• Act as an engineering consultant for our Operations team to automate manual processes

Skills

• At least 1 year of engineering experience with proficiency in at least one backend language
• Experience with SQL and REST APIs
• Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
• Knowledge of payment systems (e.g. card processing, ACH)
• Familiarity with AWS
• Shell scripting experience with bash, zsh or similar

Company Overview

From spending and saving to borrowing and building better financial habits, OnePay brings people’s financial needs together in one place. It is a sub-organization of Walmart. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.onepay.com.

Company H1B Sponsorship

OnePay has a track record of offering H1B sponsorships, with 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.