Note: The job is a remote job and is open to candidates in USA. Accela provides cloud-based government software solutions that improve efficiency, transparency, and citizen engagement. The Product Solutions Analyst partners with customers to implement, configure, and optimize Elements XS and Connect solutions by translating business requirements into system configurations, workflows, reports, and dashboards. The role also supports testing, training, deployment, troubleshooting, and ongoing customer success.
Responsibilities
- Configure and support Elements XS and Connect solutions based on customer requirements
- Analyze business processes and translate requirements into scalable system configurations
- Develop workflows, forms, reports, and dashboards using platform tools
- Assist with solution implementation, testing, training, and deployment activities
- Maintain and enhance existing customer environments and integrations
- Provide technical guidance and best practices to customers on solution utilization
- Support project delivery activities, including documentation, requirements gathering, and status updates
- Assist with troubleshooting and escalated customer support requests
- Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes
Skills
- 2+ years of experience in software implementation, business systems analysis, GIS solutions, technical consulting, or a related field
- Experience gathering business requirements and supporting customer-facing technology solutions
- Working knowledge of GIS concepts and geospatial applications
- Experience creating reports, dashboards, workflows, or business process solutions
- Working knowledge of SQL and relational databases
- Familiarity with HTML and web-based applications
- Strong analytical, problem-solving, communication, and organizational skills
- Bachelor's degree in GIS, Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience
- Experience with Esri GIS technology
- Familiarity with JavaScript, workflow automation, or application integrations
- Experience with Microsoft SQL Server, Windows Server, or IIS
- Knowledge of utility, municipal government, or asset management environments
- Experience supporting software implementation or customer success engagements
Benefits
- Eligible for an annual bonus target, awarded at the company's discretion based on company and individual goal achievement.
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Remote-based work in the US
Company Overview
Company H1B Sponsorship