Note: The job is a remote job and is open to candidates in USA. MedCerts, a Stride, Inc. company, provides online career training and eLearning solutions in allied healthcare and information technology. The Product Owner/Manager supports Salesforce and learning management system teams by translating business needs into requirements, prioritizing backlogs, coordinating software changes, and supporting testing, deployment, and post-release activities.
Responsibilities
- Collaborate with internal stakeholders to understand business needs, clarify problems, and document requirements and desired outcomes
- Evaluate requests to identify dependencies, process impacts, and implications for data and connected systems
- Support backlog prioritization by assessing business value, urgency, student impact, risk, and implementation effort
- Translate requirements into detailed user stories with clear acceptance criteria
- Coordinate work across Salesforce, the LMS, and connected systems to ensure a consistent experience and reliable data flow
- Develop workflow diagrams and business process documentation to explain current processes and proposed improvements
- Build subject matter expertise in assigned business areas and software products
- Proactively recommend technology and process improvements that increase efficiency, simplify workflows, and improve the student experience
- Partner with developers, administrators, and QA throughout implementation to clarify requirements and resolve questions
- Review test cases for alignment with requirements and acceptance criteria
- Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders
- Triage and reproduce defects, document findings, and help determine remediation priorities
- Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams
- Conduct software demonstrations and write release notes that clearly communicate changes and business impacts
- Maintain accurate documentation and validate that delivered solutions meet the intended business needs
Skills
- 5 years of experience in Product Owner or Technical Business Analyst role
- Excellent analytical, troubleshooting, & problem-solving ability
- Ability to explain complex business or technical problems in a logical, easy to follow manner
- Curios, detail-oriented, critical thinker
- Agile methodology
- Bachelor's degree in business, computer science, information technology, or similar discipline
- Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience
- Totara/Moodle experience
- Bachelor's Degree in Management Information Systems (MIS), Computer Science, or a related field (or equivalent experience)
- 5+ years of hands-on experience as a Salesforce Developer
- Strong expertise in Apex (Classes, Triggers, Batch Jobs, Schedulers, Dynamic Apex), Lightning Web Components (LWC), Visualforce, and SOQL/SOSL
- Experience with Salesforce API integrations (REST/SOAP) and middleware tools (e.g., MuleSoft, Dell Boomi)
- In-depth knowledge of Salesforce security models, permission sets, profiles, roles, and sharing rules
- Hands-on experience with Salesforce deployment tools (Salesforce DX, Change Sets, or CI/CD)
- Experience with version control systems (Git, Bitbucket)
- Demonstrated ability to meet deadlines, manage and prioritize simultaneous requests
- Creative and analytical thinker with strong critical thinking skills
- Must demonstrate exceptional verbal and written communication skills
- Proficiency in MS Excel for data manipulation, reporting and KPIs
- Proficiency with Salesforce Marketing Cloud and Revenue Cloud
- Familiarity with Agile/Scrum methodologies and DevOps practices
- Salesforce Platform Developer I certification (Platform Developer II is a plus)
- Experience with third party applications including: Hellosign (document signing), Mogli SMS (Mass Texting), Hubspot (Marketing Automation), Totara (Learning Management System), Natterbox
Benefits
- Eligible employees may receive a bonus.
- Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
- Remote work arrangement.
Company Overview
Company H1B Sponsorship