Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their platforms. The Product Operations Manager will own a major sports client, driving projects forward and ensuring quality delivery while managing client relationships and account planning.
Responsibilities
- Drive the account forward every day - spot what needs doing and do it, before it becomes a problem
- Pull together product, engineering, delivery and operations to land what’s been committed
- Make sure what we ship to the client is right - both the quality and the substance
- Be the client’s main point of contact, including daily requests from their executives
- Turn client requests into clear priorities and next steps
- Own account planning - roadmap, renewals, expansions and the commercial detail
- Own client reporting, and make it something they act on rather than just read
- Handle incidents and escalations calmly - set expectations, align people, drive a resolution
- Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation
Skills
- You work proactively and independently, and you can hold a lot of moving parts at once
- You think critically about what a client actually needs, not just what they asked for
- You're comfortable working across teams and getting things done without formal authority
- You communicate sharply - complex things, said simply
- You've managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability)
- You can work US Eastern Time hours, with reliable internet
- You have a genuine interest in basketball
Benefits
- Fully remote working anywhere in the US
- 33 Days Paid Leave and Benefits
- Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
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