Note: The job is a remote job and is open to candidates in USA. Reputation is an AI-powered reputation management platform that helps companies measure, manage, and scale their real-time reputation performance across customer feedback channels. The Product Operations Manager will coordinate product development and launch projects, collaborate with cross-functional teams, improve processes, oversee quality and compliance, manage risks and vendors, and use data to drive product improvements.
Responsibilities
- Project Management: Coordinate and manage product development projects from inception to launch, ensuring adherence to timelines and deliverables
- Cross-Functional Collaboration: Collaborate with product managers, engineers, designers, and other stakeholders to gather requirements, prioritize tasks, and facilitate communication
- Process Improvement: Continuously identify opportunities to streamline and optimize product development processes, driving efficiency and scalability
- Documentation: Maintain comprehensive documentation, including project plans, status updates, and release notes, to ensure clear communication and accountability
- Quality Assurance: Oversee product testing and validation processes, ensuring that products meet quality standards and user expectations
- Risk Management: Proactively identify and mitigate risks that may impact project timelines or deliverables, escalating issues as needed
- Vendor Management: Manage relationships with external vendors and contractors, ensuring alignment with project goals and contractual agreements
- Training and Support:Provide training and support to internal teams on product development processes, tools, and best practices
- Data Analysis: Analyze product performance data and user feedback to inform decision-making and drive product improvements
- Compliance: Ensure that products comply with relevant regulations and industry standards, such as privacy and security requirements
Skills
- Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field
- Proven 2+ years of experience in project management or product operations, preferably in a technology or software development environment
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proficiency in project management tools such as Jira, Asana, Pendo, or ProductBoard
- Analytical mindset with the ability to interpret data and make data-driven decisions. Familiarity with Agile methodologies and product development lifecycle
- Experience with risk management, quality assurance, and compliance processes is a plus
Benefits
- Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure and receive 5 sick days annually; sick days are available day 1. PTO accrues on a per paycheck basis.
- 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
- Multiple medical and dental plan options
- 100% company paid vision coverage
- 401k available through Fidelity
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Critical Illness, Accident & Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- PerkSpot: Employee discount program
- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
- Omada: Virtual prevention and physical therapy program
- Ladder: Supplemental life insurance
- SoFi: Financial wellbeing platform with 1:1 advice
- Fetch: Pet insurance discount program
- Spring Health for Guardian: Virtual mental health support
- XP Health for Guardian: Virtual eyewear platform
- Rate.com: Mortgage services discount program
Company Overview
Company H1B Sponsorship