Note: The job is a remote job and is open to candidates in USA. EvenUp is a technology and AI company focused on helping personal injury lawyers and victims secure better justice outcomes. The Product Operations Associate will own the operational side of AI Communication Agents by shaping their roadmap, managing customer feedback, refining prompts and logic, and maintaining quality assurance processes.
Responsibilities
- Partner with the Product Manager and Engineering to shape the Communication Agents roadmap
- Own the client feedback loop: join customer calls, triage incoming issues, separate one-off complaints from real defects, and close the loop with law firms and Customer Success
- Write, iterate, and test agent prompts, scripts, logic, and configurations, shipping improvements with Engineering and Data Science while defining inputs, outputs, and escalation paths
- Build and maintain QA rubrics and audit processes, driving fixes through to resolution
- Handle reporting and ad hoc leadership requests as they arise
Skills
- 2–3 years of experience in Product Operations, AI Operations, or Technical Program Management, having owned a product or operational surface end-to-end
- Hands-on experience prompting and evaluating LLM systems
- Experience building or running a QA/evaluation process, plus experience working directly with customers to translate their feedback into product changes
- Ability to hold a high quality bar under pressure in a fast-moving, non-deterministic environment, without needing a playbook handed to you
- Strong written communication skills
- This is a remote role that can be based anywhere in the United States
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family (for full-time employees).
- Additional insurance coverage options for life, accident, or critical illness (for full-time employees).
- Flexible paid time off, sick leave, short-term and long-term disability (for full-time employees).
- 10 US observed holidays, and Canadian statutory holidays by province (for full-time employees).
- A home office stipend (for full-time employees).
- 401(k) for US-based employees and RRSP for Canada-based employees (for full-time employees).
- Paid parental leave (for full-time employees).
- A local in-person meet-up program (for full-time employees).
- Remote role that can be based anywhere in the United States.
Company Overview
Company H1B Sponsorship