Note: The job is a remote job and is open to candidates in USA. JamLoop is building the next generation of performance-driven advertising for the streaming TV era. They are seeking a Product Manager to lead the in-product customer experience across their customer platform, responsible for driving feature adoption, customer engagement, onboarding, and retention.
Responsibilities
- Own tooltips, tours, checklists, announcements, and other in-platform guidance
- Build scalable ways to help users discover, understand, and adopt key features
- Partner with Product Marketing on launch messaging and in-product education
- Identify friction points across onboarding, reporting, and platform usage
- Use customer feedback and product data to improve activation, engagement, and retention
- Define success metrics and measure impact after launch
- Lead initiatives from discovery through launch and iteration
- Partner with Engineering, Design, Product Marketing, and Customer Success
- Clarify scope, tradeoffs, dependencies, and risks early
Skills
- 3+ years of Product Management experience in SaaS, AdTech, MarTech, or related technology environments
- Experience improving onboarding, feature adoption, engagement, or retention within a software product
- Experience using product telemetry, customer behavior data, and user feedback to identify opportunities and measure impact
- Hands-on experience with in-product engagement platforms such as PostHog, Pendo, Intercom, Appcues, Product Fruits, WalkMe, Chameleon, or similar tools
- Strong understanding of how to design, launch, and optimize onboarding flows, product tours, tooltips, checklists, announcements, and feature adoption programs
- Excellent communication skills and the ability to align Product, Engineering, Design, Product Marketing, and Customer Success
- Proven ability to independently own initiatives from concept through launch
- Experience in advertising technology, media, marketing technology, or performance marketing
- Experience with product analytics and telemetry platforms such as Amplitude, Mixpanel, Heap, PostHog, or similar tools
- Experience partnering closely with Product Marketing on feature launches, customer education, and adoption strategies
- Startup or high-growth company experience
Company Overview
Company H1B Sponsorship