Note: The job is a remote job and is open to candidates in USA. PayJunction is a payments technology company that helps developers, businesses, and partners process transactions. The Product Manager will own the Payment Experience domain, including the Virtual Terminal, surcharging, tender types, and login/security, while driving processing revenue, merchant adoption, and retention. The role is responsible for product strategy, discovery, roadmap prioritization, regulated payments compliance, stakeholder communication, and measurable post-launch outcomes.
Responsibilities
- Own the product vision, strategy, and quarterly roadmap for the Payment Experience domain. Articulate where we are going, why, in what order, and what we are choosing not to do
- Own the full payment experience lifecycle across the domain — VT, surcharging, tender types, and login/security. Each payment service has a defined adoption target, merchant-facing education or configuration strategy, and post-ship validation
- Drive surcharge enrollment growth as the domain’s clearest revenue lever. Navigate state legality, card-brand rules, and merchant-facing constraints to design enrollment strategies that are compliant and effective
- Manage tender-type adoption and expansion. Own the BNPL (Sunbit) partnership, ACH, Apple Pay, and future payment methods. Drive merchant-facing education and activation to increase adoption rates
- Build and maintain the product backlog with strategic intent. Prioritize based on business value, cost of delay, and merchant impact. Maintain 2–4 sprints of ready work at all times
- Conduct product discovery before committing major work. Talk to merchants, listen to support calls, analyze usage patterns, review competitive payment experiences. Validate before building
- Navigate regulated payments constraints as first-class design inputs. Treat card-brand rules, PCI scope, state surcharge regulations, and Nacha/ACH rules as product problems to solve, not checkboxes to clear
- Write benefit hypotheses for major initiatives and validate outcomes post-ship. Own the full cycle: discover, plan, build, ship, measure, learn
- Collaborate with engineering during sprint planning, refinement, and execution. Be available, be clear, and treat developers as partners in building the right thing
- Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask
- Triage all incoming requests in the domain. Accept, defer, decline, or route. Every request gets a visible disposition within 10 business days
Skills
- 7+ years of experience as a Product Manager or in a similar product leadership role
- 3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health
- Direct experience in payments, acceptance, or processing (gateway, acquirer, processor, or merchant-facing payment product) - must understand authorization, capture, settlement, interchange, and funding at a product-decision level
- Proven track record of navigating regulated payments constraints (surcharge legality, card-brand rules, PCI, Nacha/ACH, state regulations) as product design inputs
- Proven track record of outcome-focused delivery with measurable business impact — revenue lift, adoption rate improvement, retention contribution, or deal-enablement tied to products owned
- Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily payment workflows
- Experience with B2B SaaS product management - understands SaaS delivery, multi-tenant considerations, and merchant lifecycle
- Experience with BNPL, alternative tender types, or payment method expansion
- Familiarity with Jira, Confluence, and product intake/discovery tools
- Product management certifications (CSPO, PSPO, or equivalent)
- Bachelor's degree in Business, Computer Science, or a related field
Benefits
- Health, dental, and vision paid 100% by company for you and your dependents
- 401k with 6% match
- FSA and Dependent Care FSA
- Long-term & short-term disability coverage for you paid 100% by company
- 8 paid company holidays per year
- 2 paid floating holidays per year
- 1 paid volunteer day per year
- Paid Time Off
- Annual learning stipend
- Home office equipment stipend
- Quarterly “fun budgets” for team bonding events
- Opportunity to be part of a company that is changing a whole industry
- Opportunity for growth within the company
- Opportunity for remote, in-office, or hybrid work
- Company-provided equipment for your home office
- An equipment allowance for home office essentials
- Bright and open offices in downtown Santa Barbara
- Stocked snack kitchens
- Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
- Dog-friendly office
Company Overview